Showroom Customer Care & Admin Coordinator

Off Grid Outfitters; Campbelltown; On-site; AUD 60,000 - 80,000; Full time

Job summary

Off Grid Outfitters is seeking a capable Customer Service & Administration Coordinator for our Campbelltown showroom. You will greet customers, manage order details, and coordinate delivery, service and warranty processes to keep everyone informed.

This hands-on role requires organisation, accuracy, and the ability to juggle multiple tasks while supporting a close-knit team. Join us to help customers feel informed and looked after, contribute to showroom operations, and grow with a company that

Qualifications

• Experience in administration or coordination roles.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and priorities.
• Proactive problem solving and stakeholder liaison.

Responsibilities

• Welcoming customers and answering enquiries at the showroom.
• Preparing documentation and updating records for orders.
• Keeping customers informed with production and delivery updates.
• Coordinating service and warranty administration and follow-ups.
• Monitoring outstanding items and escalating delays as needed.
• Assisting showroom with stock records and clean, presentable displays.
• Identifying process gaps and suggesting practical improvements.

Skills

CRM systems

Customer service

Detail oriented

Multitasking

Communication

Tools

MS Excel

CRM software

Job description

Off Grid Outfitters is seeking a capable Customer Service & Administration Coordinator for our Campbelltown showroom. You will greet customers, manage order details, and coordinate delivery, service and warranty processes to keep everyone informed.

This hands-on role requires organisation, accuracy, and the ability to juggle multiple tasks while supporting a close-knit team. Join us to help customers feel informed and looked after, contribute to showroom operations, and grow with a company that