Shift Supervisor & Guest Service Coach

Hungry Jacks; Warrawong; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Staff discounts

National qualifications

Competitive pay

Job summary

Hungry Jack's is seeking a proactive trainer to coach crew members and lead shifts, delivering exceptional guest service. You will drive safety, standards and values like Guest Obsessed and People Power across the restaurant network.

Join a team with extensive leadership training, clear career pathways, competitive pay, staff discounts, and nationally accredited qualifications. This role rewards high energy, urgency, and a passion for mentoring others in a fast-paced retail hospitality

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

Leadership

Mentoring

Customer Service

Job description

Hungry Jack's is seeking a proactive trainer to coach crew members and lead shifts, delivering exceptional guest service. You will drive safety, standards and values like Guest Obsessed and People Power across the restaurant network.

Join a team with extensive leadership training, clear career pathways, competitive pay, staff discounts, and nationally accredited qualifications. This role rewards high energy, urgency, and a passion for mentoring others in a fast-paced retail hospitality