Shift manager

Petrovic business group; Tooradin; On-site; AUD 60,000 - 80,000; Full time

Job summary

Petrovic business group is seeking a Shift Manager to oversee a safe, efficient, and profitable restaurant shift. You will ensure fast, accurate, and friendly service while upholding brand standards.

You will open or close the store as rostered, allocate crew by forecasted demand, and adjust staffing to balance speed of service with labour cost. You will monitor food safety, coach staff, handle customer issues, and ensure cash handling accuracy.

Qualifications

• Experience leading fast‑paced restaurant teams.
• Strong knowledge of food safety and brand standards.
• Proven ability to manage cash handling and till reconciliation.

Responsibilities

• Open or close the store as rostered
• Allocate crew across stations based on forecasted demand
• Adjust staffing in real time to manage speed of service and labour cost
• Monitor food safety and quality throughout the shift, completing required checks in eOPS and Donesafe
• Step in immediately to correct any deviation from standard
• Handle customer complaints on the floor
• Coach crew on performance in the moment
• Escalate anything requiring manager or owner attention
• Manage cash handling and till reconciliation for their shift
• Maintain a clean and safe environment and brief the next shift manager on anything outstanding

Skills

Leadership

People management

Customer focus

Job description

The Shift Manager is responsible for running a safe, efficient, and profitable shift in the restaurant, ensuring every customer receives a fast, accurate, and friendly experience in line with brand standards.

Key responsibilities

• Open or close the store as rostered
• Allocate crew across stations based on forecasted demand
• Adjust staffing in real time to manage speed of service and labour cost
• Monitor food safety and quality throughout the shift, completing required checks in eOPS and Donesafe
• Step in immediately to correct any deviation from standard
• Handle customer complaints on the floor
• Coach crew on performance in the moment
• Escalate anything requiring manager or owner attention
• Manage cash handling and till reconciliation for their shift
• Maintain a clean and safe environment and brief the next shift manager on anything outstanding

About you

• Lead by example
• Keep the crew motivated
• Hit the shift's targets for speed, accuracy, and cleanliness