Shift Leader: Team Coach & Guest Experience

Guzman Y Gomez; Queensland; On-site; AUD 60,000 - 75,000; Full time

Job summary

Guzman y Gomez is seeking a Shift Leader to guide our team in Australia. You will lead, coach and motivate staff to deliver fast, friendly service while upholding food safety and quality standards.

This role requires hands-on leadership during peak times and a commitment to guest satisfaction across all shifts. As a Shift Leader, you’ll drive KPI performance, support team development, and maintain a positive work culture where every crew member can thrive and contribute to memorable dining

Qualifications

• Leadership experience supervising or leading a team in a fast-paced hospitality, café, restaurant or retail environment.

Responsibilities

• Lead the Shift: Keep the crew motivated, organised and having fun, especially when things get busy.
• Coach & Support: Help crew members build their skills and confidence while working together to deliver great service.
• Drive Results: Help the team achieve key KPIs, including speed, service and sales targets.
• Keep Standards High: Lead by example and make sure food safety, cleanliness, product quality and GYG standards are always on point.
• Be a Team Player: Jump in wherever you're needed, support the team and help keep the shift running smoothly.

Skills

Leadership Experience

Job description

Guzman y Gomez is seeking a Shift Leader to guide our team in Australia. You will lead, coach and motivate staff to deliver fast, friendly service while upholding food safety and quality standards.

This role requires hands-on leadership during peak times and a commitment to guest satisfaction across all shifts. As a Shift Leader, you’ll drive KPI performance, support team development, and maintain a positive work culture where every crew member can thrive and contribute to memorable dining