Shift Leader: Guest-Obsessed Trainer & Coach

Hungry Jack's® Pty Ltd; Adelaide; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Hungry Jack's Pty Ltd is seeking a trainer, coach and mentor to lead crew development at our Adelaide restaurant. Reporting to the Restaurant Manager, you’ll model guest-obsessed service, coach teams, supervise shifts, and ensure safe, efficient operations.

You’ll receive on-the-job and leadership training, clear career pathways across our network, staff discounts, and opportunities to complete nationally accredited qualifications in retail and hospitality.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest-obsessed mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Mentoring

Guest service

Job description

Hungry Jack's Pty Ltd is seeking a trainer, coach and mentor to lead crew development at our Adelaide restaurant. Reporting to the Restaurant Manager, you’ll model guest-obsessed service, coach teams, supervise shifts, and ensure safe, efficient operations.

You’ll receive on-the-job and leadership training, clear career pathways across our network, staff discounts, and opportunities to complete nationally accredited qualifications in retail and hospitality.