Shift Leader - Franchise - Casual

Guzman y Gomez Mexican Kitchen; Newcastle-Maitland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible rosters

Uniforms and exclusive merch

Discounted meals

Comprehensive training and support

Career pathways into management

Team building activities

Cultural celebrations

Franchise or corporate office pathway

Job summary

Guzman y Gomez Mexican Kitchen in Newcastle region is seeking a Shift Leader to lead, coach and motivate the team to deliver memorable guest experiences while upholding food safety and quality standards. You will set the tone for operational excellence and a positive crew culture.

The role emphasizes frontline leadership, safety, service excellence and opportunities for career progression into restaurant management and beyond.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of providing outstanding customer service.
• Willingness to complete Food Safety Supervisor certificate or already completed.
• Willingness to undertake Responsible Service of Alcohol course or already completed.

Responsibilities

• Lead, coach and motivate the team to enhance guest experience.
• Uphold high food safety and quality standards across the operation.
• Drive operational excellence and set a positive work environment for the crew.
• Support training and development, contributing to career pathways.

Skills

Leadership

Customer service

Education

Food Safety Supervisor

Responsible Service of Alcohol

Job description

Job Description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility ofowningyour franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.