Shift Leader - Franchise

Guzman y Gomez Mexican Kitchen; Newcastle-Maitland; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible rosters and employment

Free uniforms and exclusive merch

Heavily discounted meals

Comprehensive training and support

Leadership career pathways

Team building activities

Cultural celebrations

Franchise or corporate franchise path

Job summary

Guzman y Gomez Mexican Kitchen is seeking a Shift Leader to guide a dynamic team in a fast-paced dining environment. You will lead, coach and motivate staff to elevate guest experiences while upholding strict food safety and quality standards.

You will influence operational excellence, foster a positive work culture, and drive consistency in service. The role rewards leadership development with clear career pathways within the GYG group.

Qualifications

• Experience leading in a fast-paced environment.
• Track record of providing outstanding customer service.
• Willingness to complete required safety and service certificates.

Responsibilities

• Lead, coach and motivate the team to enhance guest experience.
• Uphold food safety and quality standards to ensure best guest outcomes.
• Set the tone for operational excellence and a positive crew environment.

Skills

Leadership

Customer service

Team motivation

Education

Food Safety Supervisor certificate

RSA certificate

First Aid certificate

Job description

Job Description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility of owning your own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Qualifications

RSA and First Aid certificate required.