Shift Lead & Guest Experience Coach

Hungry Jack's ® Pty Ltd; Wollongong; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Staff discounts via Jackpot

Job summary

The Careers at Hungry Jack's are focused on developing a strong, guest-obsessed team. Reporting to the Restaurant Manager, the trainer/coach will lead shifts, deliver outstanding service, and mentor crew members to promote safe working conditions and high standards across our restaurant network.

We value People Power and offer on-the-job training, leadership development, and clear career pathways. This Equal Opportunity Employer emphasizes belonging and strong team performance.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Mentoring

Guest service mindset

Energetic

Job description

The Careers at Hungry Jack's are focused on developing a strong, guest-obsessed team. Reporting to the Restaurant Manager, the trainer/coach will lead shifts, deliver outstanding service, and mentor crew members to promote safe working conditions and high standards across our restaurant network.

We value People Power and offer on-the-job training, leadership development, and clear career pathways. This Equal Opportunity Employer emphasizes belonging and strong team performance.