Lead Shift Supervisor & Trainer — Guest Experience

Hungry Jacks; Melbourne; Sur place; AUD 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

On-the-job training

Leadership training

Career progression paths

Competitive pay

Staff discounts

Nationally accredited qualifications

Résumé du poste

Hungry Jack's is seeking a trainer to lead and mentor crew-level staff, delivering exceptional service while upholding safety and operational standards. You will train and coach team members, supervise shifts, and support sales growth through guest-focused service.

This role emphasizes a values-driven environment with a strong emphasis on inclusiveness and accountability, offering opportunities for leadership development within the Hungry Jack's network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.

Responsabilités

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Connaissances

Experience in retail/hospitality

Training/coaching/mentoring

Guest Obsessed mindset

Values alignment

High energy/urgency

Description du poste

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Apply now to take the next step in your career with Hungry Jack’s – we can’t wait to hear from you!

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.

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