Shift Lead, 24/7 Telehealth Counseling

110 Church Street; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Work-life balance

Wellbeing support

Salary packaging / novated leasing

Job summary

Eastern Health – Turning Point operates a 24/7 Telephone and Online Services program. The Shift Supervisor leads day-to-day operations, supports counsellors, and ensures timely, high-quality clinical responses across telephone and digital platforms.

You will provide clinical guidance, supervise staff, manage risk, and contribute to ongoing quality improvement initiatives within a dynamic, values-driven health service in Melbourne's east.

Qualifications

• Degree in health or allied discipline required.
• Experience supervising counselling staff and coordinating service delivery.
• Knowledge of contemporary brief interventions in alcohol, drugs or gambling fields.

Responsibilities

• Lead day-to-day operations of 24/7 Telephone and Online Services.
• Provide clinical supervision and debriefing to counsellors.
• Ensure service targets, quality standards and operational requirements are met.
• Contribute to ongoing quality improvement in service delivery.

Skills

Clinical supervision

Staff coordination

Risk assessment

Brief interventions

Leadership

Health sector experience

Education

Degree in health or allied discipline

Job description

Eastern Health – Turning Point operates a 24/7 Telephone and Online Services program. The Shift Supervisor leads day-to-day operations, supports counsellors, and ensures timely, high-quality clinical responses across telephone and digital platforms.

You will provide clinical guidance, supervise staff, manage risk, and contribute to ongoing quality improvement initiatives within a dynamic, values-driven health service in Melbourne's east.