Shift Supervisor | Turning Point – Telephone and Online Services

110 Church Street; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Work-life balance

Wellbeing support

Salary packaging / novated leasing

Descripción de la vacante

Eastern Health – Turning Point operates a 24/7 Telephone and Online Services program. The Shift Supervisor leads day-to-day operations, supports counsellors, and ensures timely, high-quality clinical responses across telephone and digital platforms.

You will provide clinical guidance, supervise staff, manage risk, and contribute to ongoing quality improvement initiatives within a dynamic, values-driven health service in Melbourne's east.

Formación

• Degree in health or allied discipline required.
• Experience supervising counselling staff and coordinating service delivery.
• Knowledge of contemporary brief interventions in alcohol, drugs or gambling fields.

Responsabilidades

• Lead day-to-day operations of 24/7 Telephone and Online Services.
• Provide clinical supervision and debriefing to counsellors.
• Ensure service targets, quality standards and operational requirements are met.
• Contribute to ongoing quality improvement in service delivery.

Conocimientos

Clinical supervision

Staff coordination

Risk assessment

Brief interventions

Leadership

Health sector experience

Educación

Degree in health or allied discipline

Descripción del empleo

Shift Supervisor | Turning Point – Telephone and Online Services

Full time

15h ago , from Victorian Alcohol and Drug Association Job Board

• Permanent full-time | 5 weeks annual leave + monthly day off included
• Richmond | Vibrant inner-city location with easy access to public transport and cafes
• Supportive workplace culture | Focus on employee wellbeing and development

Eastern Health is one of Victoria’s largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About Turning Point
Turning Point works collaboratively to improve gambling, alcohol and other drug policy and practice, with the aim of maximising the health and wellbeing of people and communities living with and affected by gambling, alcohol and other drug-related harms.

Turning Point’s Telephone and Online Services program comprises a network of distance-based clinical services for the general community and health and welfare professionals. This includes programs in problem gambling, alcohol and co-morbidity. Services are delivered on a 24/7 basis from the Telephone and Online Services site.

About the role
As a Shift Supervisor, you will lead the day-to-day operations of Turning Point’s 24/7 Telephone and Online Services, ensuring the delivery of responsive, high-quality clinical support across a range of telephone and digital platforms. You will play a key role in supporting a team of counsellors, fostering a positive and collaborative team environment while ensuring service targets, quality standards and operational requirements are consistently met.

Working within a dynamic and innovative service, you will oversee shift operations, monitor service delivery, and ensure timely responses to incoming contacts and outbound service commitments. You will also provide clinical guidance, supervision and debriefing to counsellors, supporting their professional development and wellbeing.

In addition, you will contribute to ongoing quality improvement initiatives, helping to enhance service delivery, strengthen clinical practice and support the continued growth and success of Telephone and Online Services.

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Our Values in Action

Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead

What you’ll bring

• A degree-level qualification in a relevant health and allied discipline, combined with experience in the alcohol and drug, gambling or related sector
• Experience in clinical supervision, debriefing and the coordination of service delivery and managing staff, including reporting on outcomes
• Ability to exercise sound judgement and decision-making within a counselling setting in a supervisory capacity, including experience in assessing and managing risk
• Demonstrated knowledge and experience in the delivery of contemporary brief interventions in the alcohol, other drug and gambling fields or a related discipline
• Experience evaluating service standards and counselling practice, including reviewing policy and procedure documents
• Highly developed communication, teamwork and leadership skills, with demonstrated ability to work effectively within multidisciplinary teams

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Contact Person: Sebo Eliso / Elanor McInerney
Contact Number: 03 9418 1*** / 03 9418 1***
Contact Email: *************@easternhealth.org.au / ***************@turningpoint.org.au
Job Posting End Date: Friday 13 November 2026