Shift Supervisor

Eastern Health; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Investment in your career

Work-life balance

Wellbeing support

Financial incentives

Job summary

Eastern Health through Turning Point – Telephone and Online Services in Melbourne is seeking a Shift Supervisor to oversee 24/7 operations, ensuring prompt, high-quality clinical support across phone and digital channels and supervising a team of counsellors.

You will provide clinical guidance, support counsellors’ professional development, monitor service delivery against targets, and contribute to quality improvement initiatives within a dynamic, multidisciplinary team.

Qualifications

• A degree-level qualification in a relevant health and allied discipline.
• Experience in clinical supervision and coordinating service delivery.
• Ability to exercise sound judgement and risk management in a counselling setting in a supervisory capacity.
• Experience delivering brief interventions in the alcohol, other drug and gambling fields or a related discipline.
• Experience evaluating service standards and counselling practice, including reviewing policy and procedure documents.
• Highly developed communication, teamwork and leadership skills.

Responsibilities

• Lead day-to-day operations of Turning Point's 24/7 Telephone and Online Services.
• Provide clinical guidance, supervision and debriefing to counsellors.
• Monitor service delivery, ensure targets and quality standards are met.
• Contribute to ongoing quality improvement initiatives to enhance service delivery.

Skills

Clinical supervision

Staff coordination

Risk assessment

Leadership

Communication

Education

Health/allied discipline degree

Job description

Shift Supervisor | Turning Point – Telephone and Online Services

• Permanent full-time | 5 weeks annual leave + monthly day off included
• Richmond | Vibrant inner-city location with easy access to public transport and cafes
• Supportive workplace culture | Focus on employee wellbeing and development

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About Turning Point

Turning Point works collaboratively to improve gambling, alcohol and other drug policy and practice, with the aim of maximising the health and wellbeing of people and communities living with and affected by gambling, alcohol and other drug-related harms.

Turning Point's Telephone and Online Services program comprises a network of distance-based clinical services for the general community and health and welfare professionals. This includes programs in problem gambling, alcohol and co-morbidity. Services are delivered on a 24/7 basis from the Telephone and Online Services site.

About the role

As a Shift Supervisor, you will lead the day-to-day operations of Turning Point's 24/7 Telephone and Online Services, ensuring the delivery of responsive, high-quality clinical support across a range of telephone and digital platforms. You will play a key role in supporting a team of counsellors, fostering a positive and collaborative team environment while ensuring service targets, quality standards and operational requirements are consistently met.

Working within a dynamic and innovative service, you will oversee shift operations, monitor service delivery, and ensure timely responses to incoming contacts and outbound service commitments. You will also provide clinical guidance, supervision and debriefing to counsellors, supporting their professional development and wellbeing.

In addition, you will contribute to ongoing quality improvement initiatives, helping to enhance service delivery, strengthen clinical practice and support the continued growth and success of Telephone and Online Services.

What you’ll bring

• A degree-level qualification in a relevant health and allied discipline, combined with experience in the alcohol and drug, gambling or related sector
• Experience in clinical supervision, debriefing and the coordination of service delivery and managing staff, including reporting on outcomes
• Ability to exercise sound judgement and decision-making within a counselling setting in a supervisory capacity, including experience in assessing and managing risk
• Demonstrated knowledge and experience in the delivery of contemporary brief interventions in the alcohol, other drug and gambling fields or a related discipline
• Experience evaluating service standards and counselling practice, including reviewing policy and procedure documents
• Highly developed communication, teamwork and leadership skills, with demonstrated ability to work effectively within multidisciplinary teams

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Contact Number: 03 9418 1022 / 03 9418 1021

Contact Email: [e-mail] / [e-mail]

Job Posting End Date: Friday 13 November 2026

Contact the person listed in the advertisement or our Talent Acquisition team for support on [phone] (option 1) or [e-mail], including discussing any adjustments you may require during the recruitment process.

Our Values in Action

Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead