Shared Services Support Officer - P2P (Shift Work) Dubbo

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW is seeking a Shared Services Support Officer for P2P in Dubbo. Join a busy multi-channel contact centre to assist customers, resolve enquiries and process transactions with accuracy and timeliness.

Based in Dubbo, you will deliver strong customer service, work across rotating shifts, and contribute to continuous improvement in a fast-paced environment.

Qualifications

• Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.
• You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Responsibilities

• Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.
• This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.
• You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

Skills

Customer service

Communication

Problem solving

Job description

Shared Services Support Officer - P2P (Shift Work) Dubbo

Shared Services Support Officer - P2P (Shift Work) Dubbo

Organisation/Entity:Transport For NSW

Job category:Projects

Job location: Dubbo, NSW, AU, 2830

Job reference number:110304

Employment type:Permanent Full-Time

Salary range:$79733.0-$87703.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

For more information on this position and business unit, view the role description and information pack.

About you

Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Work Location

Positions are based in Dubbo.

Rostered Shifts

This role requires availability to work across rotating shifts (Monday to Sunday), as per below:

• 8:00am to 5:15pm (office-based)
• 10:30am to 7:45pm
• 12:30pm to 8:45pm
• 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. Ifyou’dlike further information on our inclusion and diversity initiatives, visitTransport careers.

This role may require you to work from remote locations away from your home base to support Transport initiatives or projects.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. VisitSupporting Aboriginal PeopleorSupporting People with Disabilityfor more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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