Contact Centre Agent (Burwood)

Transport for NSW; Burwood; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW is seeking a dedicated Call Centre & Customer Service professional at Burwood, NSW. You will handle customer inquiries across phone, chat, and digital channels, ensuring accurate processing of requests and transactions.

Join a team focused on cross-training across EDM, Fleet Management and Travel Services to enable a flexible, multi-skilled service delivery model while maintaining high satisfaction and efficient outcomes for the community.

Qualifications

• Strong customer service, communication and problem-solving skills.
• Ability to learn and navigate new systems and processes.
• Adaptable, collaborative and willing to learn across multiple service areas.

Responsibilities

• Provide responsive customer service across multiple channels (phone, live chat, digital enquiries).
• Accurately process customer requests and transactions.
• Utilize EDM, Fleet Management and Travel Services systems to support a flexible service delivery model.

Skills

Customer service

Communication

Problem solving

Tools

EDM system

Fleet management

Travel services

Job description

Job category: Call Centre & Customer Service

Job location: Burwood, NSW, AU, 2134

Job reference number:112057

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

• Provide responsive customer service across multiple channels, including phone, live chat and digital enquiries, while accurately processing customer requests and transactions.
• Build capability acrossElectronic Document Management (EDM), Fleet Management and Travel Services, with progressive cross-training supporting a flexible, multi-skilled service delivery model.
• Use multiple systems, procedures and knowledge resources to manage competing priorities, resolve enquiries and deliver accurate and timely outcomes for customers.

For more information on this position and business unit, view the role descriptionand information pack.

About you

• You bring strong customer service, communication and problem-solving skills, with the ability to support customers in a fast-paced service environment.
• You can learn and navigate new systems and processes, manage competing priorities and maintain accuracy when processing customer requests.
• You are adaptable, collaborative and willing to learn, with an interest in developing capability across multiple service areas.

Work Location

Join our team with multiple vacancies available at our Burwood office.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Applications close 11:59 PM Wednesday 28th October 2026.

For more information about this role, please contact *************@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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