Procurement Support Officer (Dubbo)

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW in Dubbo is seeking a committed customer service professional to provide procurement support and handle enquiries across multiple channels. You will help customers with procurement enquiries, transactions and processes, ensuring accurate information and a helpful experience.

The role emphasizes effective communication, problem solving and collaboration within a team. You’ll resolve complex enquiries, process procurement transactions and contribute to service improvements that

Qualifications

• Experience in customer service and procurement processes.
• Ability to resolve enquiries and support customers across multiple channels.
• Interest in learning new systems and working collaboratively in a team.

Responsibilities

• Provide exceptional customer service and support procurement enquiries across multiple channels.
• Process procurement transactions and contribute to service improvements.
• Balance competing priorities while meeting performance targets and quality standards.

Job description

Organisation/Entity: Transport For NSW

Job category: Human Resources & Recruitment

Job location: Dubbo, NSW, AU, 2830

Job reference number: 112132

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering procurement support services, you will provide exceptional customer service and support customers with procurement enquiries, transactions and processes across multiple channels.

You’ll resolve complex enquiries, process procurement transactions and contribute to service improvements that enhance the customer experience and support efficient procurement outcomes.

You’ll thrive in a fast-paced environment, balancing competing priorities while meeting performance targets and quality standards.

For more information on this position and business unit, view the role description and information pack.

About You

Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Work Location

Multiple opportunities available in our Dubbo office.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy.

Applications close 11:59 PM Sunday 1st November 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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