ServiceNow System Administrator — Drive Optimized Workflows

NSW Department of Communities and Justice; Parramatta; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Health & Wellbeing Programs

Training and development opportunities

Flexible, autonomous work environment

Job summary

NSW Department of Communities and Justice is seeking a System Administrator (ServiceNow) to provide functional, technical and administrative support for the enterprise ServiceNow platform. You will help maintain performance, enhance workflows and support users across the organisation.

Join a collaborative ICT team committed to continuous improvement, service continuity and delivering reliable, high‑quality enterprise services for NSW.

Qualifications

• Relevant tertiary qualifications or equivalent experience.
• Experience supporting and configuring the ServiceNow platform.
• Strong problem-solving and analytical skills.
• Commitment to ongoing professional development.
• Ability to collaborate effectively in a high-volume team environment.
• Availability to perform after-hours work when required to support service continuity and maintenance activities.
• Grow your ServiceNow expertise while working with a leading enterprise platform.
• Contribute to meaningful technology improvements that support critical services across NSW.
• Join a supportive and collaborative team that values innovation, learning and continuous improvement.

Responsibilities

• Maintain, configure and monitor the ServiceNow platform.
• Develop and enhance forms, workflows and automated processes.
• Manage user access, permissions and security settings.
• Produce reports and insights to support operational decision-making.
• Support platform upgrades, testing and system improvements.
• Troubleshoot issues and provide technical support to stakeholders.

Skills

Problem-solving

Analytical skills

Team collaboration

After-hours readiness

Continuous improvement

Education

Tertiary qualifications or equivalent

Tools

ServiceNow

Job description

NSW Department of Communities and Justice is seeking a System Administrator (ServiceNow) to provide functional, technical and administrative support for the enterprise ServiceNow platform. You will help maintain performance, enhance workflows and support users across the organisation.

Join a collaborative ICT team committed to continuous improvement, service continuity and delivering reliable, high‑quality enterprise services for NSW.