ServiceNow Platform Admin — Health, Security & Performance (Hybrid)

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Reserve Bank of Australia is seeking a ServiceNow System Administrator to own the health, stability and security of a strategic enterprise platform. You will monitor performance, manage users and security, and collaborate with analysts and vendors to keep the instance reliable.

You will configure workflows, forms, UI policies and business rules across modules, participate in upgrades, and drive continuous improvement while ensuring governance and compliance.

Qualifications

• Proven experience as a ServiceNow System Administrator in a complex enterprise environment.
• Strong core platform administration, including security, access and instance management.
• Experience supporting multiple modules.
• Hands-on configuring workflows, business rules, forms and UI policies.
• ServiceNow Certified System Administrator required.

Responsibilities

• Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users.
• Administer core platform functions including users, roles, groups and security controls.
• Maintain platform stability through incident resolution, root cause analysis and preventative fixes.
• Support and maintain configurations including workflows, business rules, forms and UI policies across modules.
• Ensure platform security, compliance and adherence to governance standards.
• Support platform upgrades, patches and releases, including validation and impact assessment.
• Troubleshoot and resolve platform defects, working with internal teams and vendors where required.
• Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience.
• Contribute to continuous improvement through optimisation, standardisation and automation opportunities.

Skills

ServiceNow Admin

Workflow config

Incident management

Security governance

Tools

ServiceNow

Job description

Reserve Bank of Australia is seeking a ServiceNow System Administrator to own the health, stability and security of a strategic enterprise platform. You will monitor performance, manage users and security, and collaborate with analysts and vendors to keep the instance reliable.

You will configure workflows, forms, UI policies and business rules across modules, participate in upgrades, and drive continuous improvement while ensuring governance and compliance.