System Administrator ServiceNow

NSW Department of Communities and Justice; Parramatta; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Health & Wellbeing Programs

Training and development opportunities

Flexible, autonomous work environment

Job summary

NSW Department of Communities and Justice is seeking a System Administrator (ServiceNow) to provide functional, technical and administrative support for the enterprise ServiceNow platform. You will help maintain performance, enhance workflows and support users across the organisation.

Join a collaborative ICT team committed to continuous improvement, service continuity and delivering reliable, high‑quality enterprise services for NSW.

Qualifications

• Relevant tertiary qualifications or equivalent experience.
• Experience supporting and configuring the ServiceNow platform.
• Strong problem-solving and analytical skills.
• Commitment to ongoing professional development.
• Ability to collaborate effectively in a high-volume team environment.
• Availability to perform after-hours work when required to support service continuity and maintenance activities.
• Grow your ServiceNow expertise while working with a leading enterprise platform.
• Contribute to meaningful technology improvements that support critical services across NSW.
• Join a supportive and collaborative team that values innovation, learning and continuous improvement.

Responsibilities

• Maintain, configure and monitor the ServiceNow platform.
• Develop and enhance forms, workflows and automated processes.
• Manage user access, permissions and security settings.
• Produce reports and insights to support operational decision-making.
• Support platform upgrades, testing and system improvements.
• Troubleshoot issues and provide technical support to stakeholders.

Skills

Problem-solving

Analytical skills

Team collaboration

After-hours readiness

Continuous improvement

Education

Tertiary qualifications or equivalent

Tools

ServiceNow

Job description

System Administrator ServiceNow

• Employment type – Ongoing Full-time
• Grade – 7/8
• Salary – $116,981 pa - $129,492 pa plus employers contribution to superannuation and annual leave loading

Your role

As a System Administrator (ServiceNow), you will provide functional, technical and administrative support for the Department of Communities and Justice (DCJ) enterprise service management platform. Working within a collaborative ICT team, you will help maintain platform performance, enhance workflows, support users and contribute to continuous improvement initiatives that deliver efficient and reliable services across the organisation.

What you’ll do

Help keep ServiceNow running effectively and delivering value to users across the organisation.

• Maintain, configure and monitor the ServiceNow platform.
• Develop and enhance forms, workflows and automated processes.
• Manage user access, permissions and security settings.
• Produce reports and insights to support operational decision-making.
• Support platform upgrades, testing and system improvements.
• Troubleshoot issues and provide technical support to stakeholders.

What we’re looking for

We're seeking a motivated professional with ServiceNow experience and a commitment to continuous improvement.

• Relevant tertiary qualifications or equivalent experience.
• Experience supporting and configuring the ServiceNow platform.
• Strong problem-solving and analytical skills.
• Commitment to ongoing professional development.
• Ability to collaborate effectively in a high-volume team environment.
• Availability to perform after-hours work when required to support service continuity and maintenance activities.
• Grow your ServiceNow expertise while working with a leading enterprise platform.
• Contribute to meaningful technology improvements that support critical services across NSW.
• Join a supportive and collaborative team that values innovation, learning and continuous improvement.

Want more information? Visit our website to see more information on Working for us.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

Friday, 6 November 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Christopher Warren via email at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience