Senior Systems Administrator — SAP & Cloud (Hybrid)

NSW Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NSW Department of Customer Service in Sydney is seeking a System Administrator to support daily ICT operations, including cloud computing and systems software. The role requires day-to-day technical and business administration with close collaboration across internal teams and external stakeholders.

The successful candidate will manage system performance, execute upgrades, and ensure security controls are in place to meet business needs.

Qualifications

• Cross-functional knowledge across FI, PS, CO, SD, PPM and Procurement.
• SAP implementation experience in large, complex organisations.
• Experience leading trouble-shooting within a team.
• Knowledge of Change & Transition support in enterprise environments.

Responsibilities

• Provide technical and business administration and leadership to ICT customers on products, systems and configuration.
• Liaise with internal and external stakeholders to resolve service issues and ensure service delivery outcomes.
• Monitor, analyse and report on system performance and functionality to drive improvements.
• Install or upgrade computer components and software, troubleshoot as required, and maintain security.
• Contribute to building capability within the ICT stream and coach others to support customer service.

Skills

Cross-functional domains

SAP implementation

Team leadership

Change & Transition support

Tools

SAP

Job description

NSW Department of Customer Service in Sydney is seeking a System Administrator to support daily ICT operations, including cloud computing and systems software. The role requires day-to-day technical and business administration with close collaboration across internal teams and external stakeholders.

The successful candidate will manage system performance, execute upgrades, and ensure security controls are in place to meet business needs.