ServiceNow Platform Engineer - Hybrid (2-Year Term)

Reserve Bank of Australia; Australia; Híbrido; AUD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Reserve Bank of Australia is seeking a hands-on ServiceNow Engineer for a 2-year max term to support a platform uplift. You will work on configuration, testing, deployments and readiness in a hybrid setup with 3 days in-office and 2 days remote.

The role focuses on platform engineering, environment management and delivery readiness, collaborating with project teams and partners to ensure smooth transitions of new platform capabilities into ongoing support.

Formación

• Current ServiceNow Certified System Administrator certification.
• Current ServiceNow Certified Application Developer certification.
• Strong hands-on experience administering, configuring, developing and supporting the ServiceNow platform.
• Experience developing ServiceNow solutions using workflows, forms, business rules, client scripts, integrations and related platform capabilities.
• Experience managing access, security roles, groups and platform administration activities.
• Experience promoting and deploying changes across multiple ServiceNow environments using structured change and release processes.
• Experience supporting testing, technical defect investigation and production deployments.
• Strong troubleshooting, analytical and problem-solving skills.
• The ability to communicate technical information clearly and work effectively across project, technology, partner and operational support teams.
• Experience with ServiceNow Security Operations, Vulnerability Response, CMDB or Discovery would be highly regarded.
• Experience supporting major platform implementations or working in a regulated or controlled environment would also be beneficial.

Responsabilidades

• Provide hands on ServiceNow engineering support across design, build, testing, deployment and transition activities.
• Configure and support ServiceNow applications, workflows, integrations and platform capabilities.
• Manage platform administration activities, including user access, security roles, groups, environment configuration and related controls.
• Coordinate the promotion and deployment of changes across development, test, training and controlled production environments.
• Support system, integration, regression and user acceptance testing, including technical defect investigation and resolution.
• Troubleshoot platform, integration, connectivity and data flow issues that may affect delivery or production readiness.
• Ensure changes are implemented in accordance with platform standards, governance requirements and established change and release processes.
• Prepare technical documentation, deployment instructions, operational procedures and support artefacts.
• Coordinate knowledge transfer and operational handover so the Platform team is equipped to support the delivered capability.

Conocimientos

ServiceNow Certified System Admin

ServiceNow Certified Application Dev

Platform administration

ServiceNow development

Workflows / forms / business rules

Integrations

Access & security administration

Change & release management

Testing & defect resolution

Troubleshooting

Communication across teams

ServiceNow Security Operations / VR /

Regulated environment experience

Descripción del empleo

Reserve Bank of Australia is seeking a hands-on ServiceNow Engineer for a 2-year max term to support a platform uplift. You will work on configuration, testing, deployments and readiness in a hybrid setup with 3 days in-office and 2 days remote.

The role focuses on platform engineering, environment management and delivery readiness, collaborating with project teams and partners to ensure smooth transitions of new platform capabilities into ongoing support.