ServiceNow Engineer

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Reserve Bank of Australia seeks an experienced ServiceNow Engineer to join the Platform Team in Sydney on a 2-year max term basis. The role focuses on platform engineering, environment management, deployments and operational readiness for a major ServiceNow uplift.

You will collaborate with project teams, stakeholders and partners to deliver secure, governed platform capabilities across environments, ensuring smooth handover to support. Hybrid working is available.

Qualifications

• Current ServiceNow Certified System Administrator certification.
• Current ServiceNow Certified Application Developer certification.
• Hands-on experience administering, configuring, developing and supporting ServiceNow.
• Experience with workflows, forms, business rules, client scripts and integrations.
• Experience managing access, security roles, groups and administration.
• Experience promoting changes across multiple environments using structured release processes.
• Experience supporting testing, defect investigation and deployments.
• Strong troubleshooting, analytical and problem-solving skills.
• Ability to communicate technical information clearly across teams.

Responsibilities

• Provide hands-on ServiceNow engineering support across design, build, testing, deployment and transition.
• Configure and support ServiceNow applications, workflows, integrations and platform capabilities.
• Manage platform administration: user access, security roles, groups and environment configuration.
• Coordinate the promotion and deployment of changes across dev, test, training and production.
• Support testing, technical defect investigation and production deployments.
• Troubleshoot platform, integration and data flow issues affecting delivery.
• Ensure changes follow governance, change and release processes.
• Prepare technical documentation and deployment instructions.
• Coordinate knowledge transfer and handover to Platform team.

Skills

ServiceNow Admin

ServiceNow Developer

Workflows & Integrations

Change Management

Troubleshooting

Cross-team Communication

Regulated env

Education

ServiceNow Certification

Tools

CMDB

Discovery

Integrations

Job description

• 2-year max term opportunity supporting a significant ServiceNow platform uplift
• Apply your ServiceNow engineering expertise across configuration, integrations, deployments and operational readiness
• Hybrid working environment with 3 days in the office and 2 days working from home

About the business/role/team

The ServiceNow Platform Team sits within IT Operational Services and is responsible for the development, support and governance of the Bank’s ServiceNow platform.

We are seeking an experienced ServiceNow Engineer to join the team and support the delivery of new platform capabilities as part of a significant technology program.

Reporting to the Development Team Lead, you will work closely with project teams, technology stakeholders, technical specialists and implementation partners.

You will provide the hands on ServiceNow expertise needed to support configuration, testing, controlled deployments and the successful transition of new capabilities into ongoing support.

About the role

This is a hands-on technical role with a strong focus on platform engineering, environment management, deployments, technical troubleshooting and operational readiness.

In this role, you will:

• Provide hands on ServiceNow engineering support across design, build, testing, deployment and transition activities
• Configure and support ServiceNow applications, workflows, integrations and platform capabilities
• Manage platform administration activities, including user access, security roles, groups, environment configuration and related controls
• Coordinate the promotion and deployment of changes across development, test, training and controlled production environments
• Support system, integration, regression and user acceptance testing, including technical defect investigation and resolution
• Troubleshoot platform, integration, connectivity and data flow issues that may affect delivery or production readiness
• Ensure changes are implemented in accordance with platform standards, governance requirements and established change and release processes
• Prepare technical documentation, deployment instructions, operational procedures and support artefacts
• Coordinate knowledge transfer and operational handover so the Platform team is equipped to support the delivered capability

About you

• Current ServiceNow Certified System Administrator certification
• Current ServiceNow Certified Application Developer certification
• Strong hands-on experience administering, configuring, developing and supporting the ServiceNow platform
• Experience developing ServiceNow solutions using workflows, forms, business rules, client scripts, integrations and related platform capabilities
• Experience managing access, security roles, groups and platform administration activities
• Experience promoting and deploying changes across multiple ServiceNow environments using structured change and release processes
• Experience supporting testing, technical defect investigation and production deployments
• Strong troubleshooting, analytical and problem-solving skills
• The ability to communicate technical information clearly and work effectively across project, technology, partner and operational support teams

Experience with ServiceNow Security Operations, Vulnerability Response, CMDB or Discovery would be highly regarded. Experience supporting major platform implementations or working in a regulated or controlled environment would also be beneficial.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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