ServiceNow Platform Lead — Hybrid Sydney

Kinetic IT; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work options

Flexible hours

Job summary

Kinetic IT is seeking a Platform Lead to shape how ServiceNow is delivered across customer environments from our Sydney base. This hybrid role involves working on-site at client sites with some remote work flexibility, ensuring a stable, secure, well-governed platform aligned to business needs.

You will own the platform service, collaborate with customer stakeholders, platform owners and technical teams, drive service quality, performance, and continual enhancements to maximise value from

Qualifications

• Experience in service delivery and platform ownership for complex environments.
• Strong knowledge of ServiceNow platform and administration basics.
• Customer-first approach with governance, reporting, and demand management.

Responsibilities

• Own the ServiceNow platform service and ensure stability, security, and governance.
• Collaborate with customer stakeholders, platform owners and technical teams.
• Drive continual improvement and value delivery for customers.

Skills

Service delivery

Platform ownership

Stakeholder comms

Governance

ServiceNow knowledge

Tools

ServiceNow

Job description

Kinetic IT is seeking a Platform Lead to shape how ServiceNow is delivered across customer environments from our Sydney base. This hybrid role involves working on-site at client sites with some remote work flexibility, ensuring a stable, secure, well-governed platform aligned to business needs.

You will own the platform service, collaborate with customer stakeholders, platform owners and technical teams, drive service quality, performance, and continual enhancements to maximise value from