ServiceNow System Administrator — Hybrid, Platform Health

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Reserve Bank of Australia is seeking a ServiceNow System Administrator to join the MyService Platform Team on a 12-month max-term contract. This hybrid role requires 3 days in the office and focuses on platform health, stability and performance across IT and enterprise service delivery.

You will proactively monitor the ServiceNow platform, administer core functions, configure workflows, security controls and upgrades, and collaborate with analysts, developers and vendors to ensure a secure,

Qualifications

• Proven experience as a ServiceNow System Administrator in a complex enterprise environment.
• Strong understanding of core platform administration, including security, access and instance management.
• Experience supporting multiple modules.
• Hands on experience configuring workflows, business rules, forms and UI policies.
• Strong troubleshooting and problem-solving capability with a proactive mindset.
• Experience monitoring platform health and managing incident resolution end to end.
• Ability to work collaboratively with technical teams, vendors and business stakeholders.
• ServiceNow Certified System Administrator required.

Responsibilities

• Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users.
• Administer core platform functions including users, roles, groups and security controls.
• Maintain platform stability through effective incident resolution, root cause analysis and preventative fixes.
• Support and maintain configurations including workflows, business rules, forms and UI policies across modules.
• Ensure platform security, compliance and adherence to governance standards.
• Support platform upgrades, patches and releases, including validation and impact assessment.
• Troubleshoot and resolve platform defects, working with internal teams and vendors where required.
• Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience.
• Contribute to continuous improvement through optimisation, standardisation and automation opportunities.

Skills

ServiceNow Admin

Platform administration

Incident management

Troubleshooting

Stakeholder collaboration

Security controls

Education

ServiceNow Certified System Administrator

Job description

Reserve Bank of Australia is seeking a ServiceNow System Administrator to join the MyService Platform Team on a 12-month max-term contract. This hybrid role requires 3 days in the office and focuses on platform health, stability and performance across IT and enterprise service delivery.

You will proactively monitor the ServiceNow platform, administer core functions, configure workflows, security controls and upgrades, and collaborate with analysts, developers and vendors to ensure a secure,