ServiceNow Platform Admin - Performance & Security

Morgan McKinley; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Morgan McKinley is seeking a ServiceNow Platform Administrator to oversee the configuration, maintenance, and enhancement of the ServiceNow platform. The role emphasizes incident management, platform performance, and governance to ensure reliability and security.

The successful candidate will have 2-5 years’ hands-on experience, strong communication skills, and the ability to collaborate with cross-functional teams to drive process improvements and efficient service delivery.

Qualifications

• 2-5 years' experience with ServiceNow in a live environment.
• Hands-on administration, configuration, and support are essential.
• Strong communication and stakeholder management skills.

Responsibilities

• Administer, configure, support and maintain the ServiceNow platform.
• Monitor performance, triage incidents, and ensure timely resolution.
• Manage data access, groups, roles, and platform governance.
• Support backup, disaster recovery and security patching.
• Automate routine tasks and maintain documentation of configurations.
• Coordinate with cross-functional teams and handle after-hours emergencies.

Skills

ServiceNow

Platform administration

Incident management

Governance & access control

Data protection & security

Communication & stakeholder management

Job description

Morgan McKinley is seeking a ServiceNow Platform Administrator to oversee the configuration, maintenance, and enhancement of the ServiceNow platform. The role emphasizes incident management, platform performance, and governance to ensure reliability and security.

The successful candidate will have 2-5 years’ hands-on experience, strong communication skills, and the ability to collaborate with cross-functional teams to drive process improvements and efficient service delivery.