ServiceNow Developer

Cognizant; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

Cognizant is seeking an experienced ServiceNow Developer to design, build, and enhance ServiceNow solutions within a complex enterprise environment in Sydney, Australia. You will work across ITSM, ITOM, CSM, HRSD, GRC, and IRM modules, delivering scalable platform solutions and automation.

In this role you will collaborate with business stakeholders, architects, and delivery teams to implement automation, integrations, and best practices, ensuring security and performance across environments.

Qualifications

• Proven experience as a ServiceNow Developer in enterprise-scale environments.
• Strong hands-on experience developing and configuring ServiceNow applications and workflows.
• Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, GRC, or IRM.
• Strong knowledge of JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and platform automation capabilities.
• Experience designing and supporting ServiceNow integrations using REST APIs, SOAP services, and other integration technologies.
• Familiarity with ServiceNow data models, CMDB, catalog management, and platform governance practices.

Responsibilities

• Design, configure, and enhance ServiceNow solutions aligned to business and operational requirements.
• Develop and maintain ServiceNow applications, workflows, forms, catalog items, business rules, notifications, and integrations.
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Configure and support ServiceNow modules, with a focus on GRC and IRM.
• Design and implement automated workflows that improve operational efficiency and reduce manual effort.
• Build and maintain integrations between ServiceNow and enterprise applications, databases, and third-party platforms.
• Develop reusable components, configuration templates, and platform standards that promote consistency and scalability.
• Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions.
• Support testing, deployment, and release activities across development, test, and production environments.
• Create and maintain technical documentation, configuration guides, and operational procedures.
• Work with architects and platform teams to align with enterprise architecture standards and security requirements.
• Contribute to continuous improvement initiatives through platform optimisation and adoption of best practices.

Skills

ServiceNow Dev

ITSM

ITOM

GRC

IRM

JavaScript

Flow Designer

IntegrationHub

REST APIs

Tools

Flow Designer

IntegrationHub

REST APIs

Job description

We are currently seeking an experienced ServiceNow Developer to design, build, and enhance ServiceNow solutions within a complex enterprise environment.

This role provides the opportunity to work across a broad range of ServiceNow capabilities, partnering closely with business stakeholders, architects, and delivery teams to deliver scalable, secure, and high-performing platform solutions. You will play a key role in solution design, platform configuration, workflow automation, and continuous improvement initiatives, helping organisations maximise the value of their ServiceNow investment.

Key Responsibilities

• Design, configure, and enhance ServiceNow solutions aligned to business and operational requirements.
• Develop and maintain ServiceNow applications, workflows, forms, catalog items, business rules, notifications, and integrations.
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Configure and support ServiceNow modules, with a particular focus on Governance, Risk and Compliance (GRC) and Integrated Risk Management (IRM).
• Design and implement automated workflows that improve operational efficiency and reduce manual effort.
• Build and maintain integrations between ServiceNow and enterprise applications, databases, and third-party platforms.
• Develop reusable components, configuration templates, and platform standards that promote consistency and scalability.
• Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions.
• Support testing, deployment, and release activities across development, test, and production environments.
• Create and maintain technical documentation, configuration guides, and operational procedures.
• Work closely with architects and platform teams to ensure solutions align with enterprise architecture standards and security requirements.
• Contribute to continuous improvement initiatives through platform optimisation, automation opportunities, and adoption of ServiceNow best practices.

Skills & Experience

• Proven experience as a ServiceNow Developer in enterprise-scale environments.
• Strong hands-on experience developing and configuring ServiceNow applications and workflows.
• Experience working with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, GRC, or IRM.
• Strong knowledge of JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and platform automation capabilities.
• Experience designing and supporting ServiceNow integrations using REST APIs, SOAP services, and other integration technologies.
• Familiarity with ServiceNow data models, CMDB, catalog management, and platform governance practices.
• Experience working with Agile delivery methodologies and cross-functional project teams.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.
• Excellent communication and stakeholder management skills.
• Experience producing technical documentation, solution designs, and support artefacts.
• Understanding of security, governance, and compliance requirements within enterprise platforms.
• Exposure to GRC and IRM implementations would be highly advantageous.

Cognizant is committed to providing Equal Employment Opportunities.

Successful candidates will be required to undergo a background check.