ServiceNow Administrator

Morgan McKinley; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Morgan McKinley is seeking a ServiceNow Platform Administrator to oversee the configuration, maintenance, and enhancement of the ServiceNow platform. The role emphasizes incident management, platform performance, and governance to ensure reliability and security.

The successful candidate will have 2-5 years’ hands-on experience, strong communication skills, and the ability to collaborate with cross-functional teams to drive process improvements and efficient service delivery.

Qualifications

• 2-5 years' experience with ServiceNow in a live environment.
• Hands-on administration, configuration, and support are essential.
• Strong communication and stakeholder management skills.

Responsibilities

• Administer, configure, support and maintain the ServiceNow platform.
• Monitor performance, triage incidents, and ensure timely resolution.
• Manage data access, groups, roles, and platform governance.
• Support backup, disaster recovery and security patching.
• Automate routine tasks and maintain documentation of configurations.
• Coordinate with cross-functional teams and handle after-hours emergencies.

Skills

ServiceNow

Platform administration

Incident management

Governance & access control

Data protection & security

Communication & stakeholder management

Job description

The Platform/ServiceNow Administrator oversees the management, configuration, and enhancement of the ServiceNow platform and ensures its smooth operation. The role serves as a technical expert responsible for the day-to-day operation of the platform, with a strong focus on managing incidents and service requests to ensure timely resolution and service continuity while identifying opportunities to optimise platform performance, security and usability.

Responsibilities:

• Platform Administration & Maintenance: Hands-on administration, configuration, support, and platform maintenance, including instance cloning, patching, upgrades, and platform currency.
• Performance & Incident Management: Continuous platform performance monitoring, reporting, and timely triage/resolution of complex technical issues and user inquiries.
• Governance & Access Control: Managing critical data, user access, groups, and roles across production and non-production environments within platform governance frameworks.
• Data Protection & Security: Supporting backup and disaster recovery practices alongside cybersecurity principles like vulnerability management and security patching.
• Operations & Process Improvement: Automating routine tasks for efficiency, maintaining strong documentation of platform configurations, and applying asset and configuration management practices.
• Availability & Engagement: Collaborating with cross-functional teams/vendors and serving as the primary contact for after-hours or weekend P1/P2 emergencies and scheduled Changes.

Requirements:

• 2-5 years' experience working with the ServiceNow platform is essential, including hands-on administration, configuration, and support in a live environment. Knowledge of environment maintenance practices-such as instance cloning, patching and upgrades, and platform reporting and monitoring-is highly regarded.
• Experience managing the ServiceNow platform, with a focus on performance monitoring and timely triage of issues and user enquiries.
• Excellent communication and stakeholder management skills.