ServiceNow ITSM Specialist - DevSecOps Focus

Telstra Corporation; Melbourne; Sur place; AUD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Performance-related pay

Access to learning programmes

Global presence across 22 countries

Purchased annual leave

Telstra day off

Telstra product discounts

Toolkit provided

Résumé du poste

Telstra is seeking an IT Domain Specialist – ServiceNow in Melbourne to design, develop, deliver and support ITSM platform solutions within Defence environments, ensuring stable, secure operations and lifecycle management. You will contribute to end-to-end delivery, configuration, integration and production support while aligning with security and compliance requirements.

The role emphasizes lifecycle ownership, continuous improvement, and collaboration with stakeholders to enhance platform

Qualifications

• Five years plus experience administering ITSM and OSS applications, preferring ServiceNow or SPLUNK/ITSI (Certifications ideal).
• Experience in both production support and development environments.
• Strong Agile and DevSecOps practice experience.

Responsabilités

• Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions.
• Collaborate with stakeholders to develop and implement fit-for-purpose platform capabilities.
• Configure and develop ServiceNow modules across ITSM workflows.
• Manage deployment activities from test into production environments.
• Support lifecycle activities including upgrades, patching and release management.
• Identify system risks and implement mitigation strategies to maintain service reliability.
• Provide technical advice to ensure platform efficiency and performance.
• Support integration activities across systems and interfaces.
• Contribute to documentation of processes and platform configurations.
• Participate in continuous improvement and automation initiatives.

Connaissances

ITSM

ServiceNow

Workflow configuration

APIs and integration

Agile and DevOps

Azure or AWS

Scripting

Site Reliability Engineering

Stakeholder management

System integration

Technical problem solving

Formation

NV2 Security Clearance

Certifications in ITSM or Splunk

Outils

Splunk ITSI

ServiceNow Studio

REST API

Description du poste

Telstra is seeking an IT Domain Specialist – ServiceNow in Melbourne to design, develop, deliver and support ITSM platform solutions within Defence environments, ensuring stable, secure operations and lifecycle management. You will contribute to end-to-end delivery, configuration, integration and production support while aligning with security and compliance requirements.

The role emphasizes lifecycle ownership, continuous improvement, and collaboration with stakeholders to enhance platform