ServiceNow ITSM Domain Expert - Flexible Work

Telstra; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-related pay

Learning programs access

Global presence across 22 countries

Purchased annual leave scheme

Additional Telstra day off

Telstra product discounts 30%

Toolkit provided (laptop + mobile)

Job summary

Telstra is seeking an IT Domain Specialist focused on ServiceNow to design, develop, deliver, and support ITSM solutions within Defence environments, ensuring stable, secure platform operations and lifecycle ownership. You will deploy configurations, integrations, and production support while driving continuous improvement and automation initiatives.

The role emphasizes collaboration with stakeholders, delivery excellence, and alignment to security and compliance requirements across Telstra's

Qualifications

• AGSVA NV2 Security Clearance required.
• 5+ years experience administering ITSM/OSS applications.
• ITSM and OSS apps with ServiceNow or SPLUNK/ITSI preferred.
• Production support and development experience.
• Experience with Agile and DevSecOps practices.

Responsibilities

• Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions.
• Collaborate with stakeholders to develop and implement fit-for-purpose platform capabilities.
• Configure and develop ServiceNow modules across ITSM workflows.
• Manage deployment activities from test into production environments.
• Support lifecycle activities including upgrades, patching and release management.
• Identify system risks and implement mitigation strategies to maintain service reliability.
• Provide technical advice to ensure platform efficiency and performance.
• Support integration activities across systems and interfaces.
• Contribute to documentation of processes and platform configurations.
• Participate in continuous improvement and automation initiatives.
• Support transition of capability from external providers to internal teams.
• Participate in DevSecOps and ITSM operational support processes.

Skills

ITSM delivery

ServiceNow admin

ServiceNow workflow

API integration

Agile & DevOps

Automation

Cloud platforms (Azure/AWS)

SRE

Scripting

System integration

Technical problem solving

Stakeholder management

DevSecOps

IT security awareness

Education

Certifications ideal (ServiceNow, SPLUNK/ITSI)

Tools

ServiceNow

Job description

Telstra is seeking an IT Domain Specialist focused on ServiceNow to design, develop, deliver, and support ITSM solutions within Defence environments, ensuring stable, secure platform operations and lifecycle ownership. You will deploy configurations, integrations, and production support while driving continuous improvement and automation initiatives.

The role emphasizes collaboration with stakeholders, delivery excellence, and alignment to security and compliance requirements across Telstra's