Senior ServiceNow & ITSI Observability Lead

Telstra Corporation; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Performance-related pay

Learning programs access

Global presence across 22 countries

Purchased annual leave scheme

Additional Telstra day off

30% off Telstra products and services

Laptop + mobile phone + plan provided

Job summary

Telstra Corporation is seeking a Senior IT Domain Specialist focusing on Splunk ITSI observability for Defence environments. You will lead end-to-end lifecycle ownership, including architecture, data onboarding, dashboards, and automation, with a move to an internal capability under an insourcing program.

The role emphasizes secure, reliable visibility across platforms and proactive service management. You will guide senior engineers, align outcomes to security accreditation and operational

Qualifications

• AGSVA NV2 Security Clearance.
• Eight+ years delivering, operating or optimising observability, monitoring or ITSI platforms with Splunk preference.
• Splunk certifications in administration, architecture or ITSI desirable.
• Experience across platform delivery and production support environments.
• Experience with monitoring design, event management, dashboards and alerting.

Responsibilities

• Lead design and delivery of complex Splunk and ITSI observability solutions across Defence environments.
• Own observability architecture, service modelling standards and platform roadmap.
• Design and maintain ITSI services, KPIs, correlation searches and health views.
• Lead data onboarding and monitoring uplift to improve service visibility.
• Build dashboards, alerts and reporting for incident response and service assurance.
• Oversee monitoring for critical integrations and validate interface health.

Skills

Splunk ITSI

Observability

DevSecOps

Automation

Data onboarding

Dashboarding

Stakeholder engagement

Technical leadership

Tools

Splunk

Job description

Telstra Corporation is seeking a Senior IT Domain Specialist focusing on Splunk ITSI observability for Defence environments. You will lead end-to-end lifecycle ownership, including architecture, data onboarding, dashboards, and automation, with a move to an internal capability under an insourcing program.

The role emphasizes secure, reliable visibility across platforms and proactive service management. You will guide senior engineers, align outcomes to security accreditation and operational