ServiceNow ITSM Design Lead & Senior Developer

eTeam; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

eTeam in Sydney, Australia seeks an experienced ServiceNow Developer with ITSM module design expertise to join our team. You will implement robust JavaScript-driven solutions, design ITSM workflows, and enable integrations with external systems.

The role requires strong API development skills, familiarity with the MID Server and JDBC, and experience delivering in Agile environments. Telecom domain knowledge and good communication are highly valued.

Qualifications

• Certified in ServiceNow with a relevant certification.
• Experience across ITSM modules.
• Proven JavaScript experience.
• Experience with API development and integrations.
• Knowledge of Agile delivery methodologies.
• Strong communication and data synthesis skills.
• Experience integrating with third-party products desirable.
• Service Assurance/Network Assurance telecom knowledge preferred.

Responsibilities

• Design and develop ServiceNow ITSM workflows and modules.
• Implement integrations with external systems and APIs.
• Collaborate with cross-functional teams to deliver solutions.
• Provide technical guidance and code reviews to peers.

Skills

ServiceNow Developer

ITSM Expertise

JavaScript

APIs & Integrations

Agile Delivery

Effective Communication

Third-Party Integrations

Telecom Domain Knowledge

Tools

MID Server

JDBC

Web Services

Job description

eTeam in Sydney, Australia seeks an experienced ServiceNow Developer with ITSM module design expertise to join our team. You will implement robust JavaScript-driven solutions, design ITSM workflows, and enable integrations with external systems.

The role requires strong API development skills, familiarity with the MID Server and JDBC, and experience delivering in Agile environments. Telecom domain knowledge and good communication are highly valued.