ServiceNow ITOM Event & Monitoring Specialist

Akkodis; Canberra; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Permanent role

Work in multiple major cities

Job summary

A leading technology services firm is looking for a ServiceNow ITOM Event/Monitoring SME based in Australia. The role requires expertise in designing, implementing, and managing IT Operations Management solutions. The ideal candidate will have extensive experience with ServiceNow ITOM modules and excellent communication skills. This position involves proactive monitoring of IT infrastructure and delivering tailored ITOM solutions to enhance business operations, ensuring alignment with best practices. Competitive salary is offered.

Qualifications

• Extensive experience with ServiceNow ITOM modules, including Event Management, Discovery, and Service Mapping.
• Strong knowledge of ITIL processes and best practices.
• Hands-on experience with integrating ServiceNow ITOM with third-party monitoring tools.

Responsibilities

• Design and implement ServiceNow ITOM solutions, including Event Management, Discovery, and Service Mapping.
• Monitor IT infrastructure and applications to identify and resolve incidents proactively.
• Provide training and support to end-users and IT teams on ITOM functionalities.

Skills

ServiceNow ITOM modules expertise

ITIL processes knowledge

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

SolarWinds

Splunk

Nagios

Job description

A leading technology services firm is looking for a ServiceNow ITOM Event/Monitoring SME based in Australia. The role requires expertise in designing, implementing, and managing IT Operations Management solutions. The ideal candidate will have extensive experience with ServiceNow ITOM modules and excellent communication skills. This position involves proactive monitoring of IT infrastructure and delivering tailored ITOM solutions to enhance business operations, ensuring alignment with best practices. Competitive salary is offered.