Senior ServiceNow ITOM Architect & Delivery Lead

Cognizant Technology Solutions Corporation; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking an experienced ServiceNow ITOM Lead to drive strategy, architecture, and delivery of ITOM across enterprise environments. You will own and evolve Discovery, Service Mapping, Event Management, CMDB, and ITOM health while mentoring teams and shaping future ITOM direction.

As a senior member of the Centre of Excellence, you will lead technical design reviews, mentor professionals, and collaborate with presales to craft ITOM-focused proposals in

Qualifications

• Extensive experience delivering and supporting ServiceNow ITOM solutions in large enterprises.
• Hands-on expertise across Discovery, Service Mapping, Event Management, CMDB, and CSDM.
• Experience integrating ServiceNow with monitoring/infrastructure platforms (SolarWinds, Dynatrace, Splunk, AppDynamics, SCOM, Azure Monitor, AWS CloudWatch).
• Strong CMDB governance, reconciliation, normalization, and data quality practices.
• Ability to lead technical design reviews and mentor teams.

Responsibilities

• Own the ITOM capability across Discovery, Service Mapping, Event Management, and CMDB.
• Define ITOM roadmap aligned with customer objectives and ServiceNow evolution.
• Provide architectural leadership for multi-cloud and large-scale deployments.
• Establish delivery standards, QA processes, and reference architectures.
• Mentor developers and architects; lead capability uplift programs.
• Partner with presales to shape ITOM-focused proposals and architecture responses.
• Lead technical design reviews and guide complex customer engagements.

Skills

ServiceNow ITOM

Solution architecture

Leadership

Technical delivery

Stakeholder management

Mentoring

Agile delivery

Tools

SolarWinds

Dynatrace

Splunk

AppDynamics

SCOM

Azure Monitor

AWS CloudWatch

Job description

Cognizant Technology Solutions Corporation is seeking an experienced ServiceNow ITOM Lead to drive strategy, architecture, and delivery of ITOM across enterprise environments. You will own and evolve Discovery, Service Mapping, Event Management, CMDB, and ITOM health while mentoring teams and shaping future ITOM direction.

As a senior member of the Centre of Excellence, you will lead technical design reviews, mentor professionals, and collaborate with presales to craft ITOM-focused proposals in