Servicenow Ham & Cmdb Manager – Discovery & Itil

Accenture Australia; Sydney; Presencial; AUD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

18 weeks paid parental leave

Flexible work arrangements

Local and international career growth

Accenture Progressive EmployeeBenefits

Descripción de la vacante

Accenture Australia is seeking an experienced ServiceNow HAM/CMDB Consultant to support HAM, CMDB, and Discovery in a ServiceNow environment. You will collaborate with IT Operations, Asset Management, and Infrastructure teams to improve asset visibility and governance.

The role requires hands-on HAM/CMDB experience, ITIL alignment, and relevant ServiceNow certifications. A security clearance and progressive benefits are part of the package, with opportunities for career growth in a global firm.

Formación

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
• Hands-on experience with Hardware Asset Management (HAM), CMDB, and Discovery.
• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
• Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.

Responsabilidades

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate CI population.
• Maintain CMDB data quality, integrity, governance, and compliance standards.
• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
• Support configuration management processes and drive ITIL-aligned practices.
• Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and corrective actions.
• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support objectives.
• Develop dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
• Create and maintain technical documentation, process guides, and knowledge articles.

Conocimientos

ServiceNow ITAM/ITOM/CMDB

Hardware Asset Management

Discovery

ITSM

ITIL 4 Foundation

CI relationships

Educación

ITIL 4 Foundation Certification

ServiceNow CSA

ServiceNow Implementation Specialist

Herramientas

ServiceNow HAM Pro

ServiceNow CSA

ServiceNow Implementation Specialist

Descripción del empleo

About the Role

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
• Maintain CMDB data quality, integrity, governance, and compliance standards.
• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
• Support configuration management processes and drive adherence to ITIL-aligned practices
• Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
• Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
• Create and maintain technical documentation, process guides, and knowledge articles.

Required Skills & Experience

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
• Hands-on experience with:
• Hardware Asset Management (HAM)
• Configuration Management Database (CMDB)
• Discovery
• Configuration Management / SACM
• IT Service Management (ITSM)
• Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.
• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
• Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.
• Understanding of cloud, server, network, and infrastructure environments.

Additional Requirements

• Current Australian Government security clearance (Baseline, NV1 or higher)

We are a WORK180 Endorsed Employer, to see our benefits and policies clickhere.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!