Service Configuration Management (SCM) Consultant

Accenture; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

18 weeks parental leave

Flexible work arrangements

Career development program

Diversity & Inclusion

Job summary

Accenture is seeking a Service Configuration Management (SCM) Consultant to join our Enterprise Service Management team in Australia. You will design, implement, operate and continuously improve CMDB and configuration data across a multi-vendor environment.

You will work with technical teams, service providers and client stakeholders to ensure data accuracy, governance and outcomes; experience with ServiceNow CMDB and Discovery is required.

Qualifications

• Experience in IT Service Management and CMDB.
• Hands-on experience with ServiceNow CMDB and Discovery.
• Knowledge of CI modelling, service mapping and relationship management.
• Understanding of ITIL service management practices.
• Experience supporting large and complex enterprise environments.

Responsibilities

• Design, implement, and operate end-to-end Service Configuration Management processes.
• Maintain accurate CI data and relationships within the CMDB.
• Monitor and improve CMDB data quality, integrity, and compliance.
• Support ServiceNow CMDB, Discovery, and related platform capabilities.
• Assist with integration of configuration data from multiple sources and collaborate with platform teams.

Skills

ITSM

CMDB

ServiceNow

Stakeholder engagement

ITIL

Data quality

Tools

ServiceNow CMDB

Discovery

Job description

We are seeking a Service Configuration Management (SCM) Consultant to join a high-performing Enterprise Service Management team supporting a large-scale, complex technology environment. This role is ideal for an experienced ITSM professional with strong Configuration Management and CMDB expertise who is passionate about improving service visibility, data quality, and operational excellence.

As an SCM Consultant, you will play a key role in designing, implementing, operating, and continuously improving Service Configuration Management processes and capabilities across a multi-vendor environment. You will work closely with technical teams, service providers, and client stakeholders to ensure configuration data is accurate, governed, and enables effective service management outcomes.

About the Role:

• Support the design, implementation, and operation of end-to-end Service Configuration Management processes.

• Maintain accurate and reliable Configuration Item (CI) data and relationships within the CMDB.

• Monitor and improve CMDB data quality, integrity, and compliance.

• Support ServiceNow CMDB, Discovery, and related platform capabilities.

• Assist with integration of configuration data from multiple sources & collaborate with platform teams to optimize CMDB performance & usability.

About You:

You will bring a combination of Configuration Management expertise, ServiceNow experience, and strong stakeholder engagement skills.

• Experience in IT Service Management, Configuration Management, CMDB, or related disciplines.

• Hands-on experience with ServiceNow CMDB and Discovery.

• Knowledge of Configuration Item (CI) modelling, service mapping, and relationship management.

• Understanding of ITIL service management practices.

• Experience supporting large and complex enterprise environments.

Additional Requirements:

Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations:

Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients’ IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click[here] https:/work180.com/en-au/for-women/employer/accenture.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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