ServiceNow HAM & CMDB Lead - Discovery & ITIL

Accenture Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible work arrangements

Local and international career growth

Accenture Progressive EmployeeBenefits

Job summary

Accenture Australia is seeking an experienced ServiceNow HAM/CMDB Consultant to support HAM, CMDB, and Discovery in a ServiceNow environment. You will collaborate with IT Operations, Asset Management, and Infrastructure teams to improve asset visibility and governance.

The role requires hands-on HAM/CMDB experience, ITIL alignment, and relevant ServiceNow certifications. A security clearance and progressive benefits are part of the package, with opportunities for career growth in a global firm.

Qualifications

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
• Hands-on experience with Hardware Asset Management (HAM), CMDB, and Discovery.
• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
• Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.

Responsibilities

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate CI population.
• Maintain CMDB data quality, integrity, governance, and compliance standards.
• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
• Support configuration management processes and drive ITIL-aligned practices.
• Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and corrective actions.
• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support objectives.
• Develop dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
• Create and maintain technical documentation, process guides, and knowledge articles.

Skills

ServiceNow ITAM/ITOM/CMDB

Hardware Asset Management

Discovery

ITSM

ITIL 4 Foundation

CI relationships

Education

ITIL 4 Foundation Certification

ServiceNow CSA

ServiceNow Implementation Specialist

Tools

ServiceNow HAM Pro

ServiceNow CSA

ServiceNow Implementation Specialist

Job description

Accenture Australia is seeking an experienced ServiceNow HAM/CMDB Consultant to support HAM, CMDB, and Discovery in a ServiceNow environment. You will collaborate with IT Operations, Asset Management, and Infrastructure teams to improve asset visibility and governance.

The role requires hands-on HAM/CMDB experience, ITIL alignment, and relevant ServiceNow certifications. A security clearance and progressive benefits are part of the package, with opportunities for career growth in a global firm.