Senior ServiceNow HAM & CMDB Consultant

Intrinzic; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Intrinzic is seeking an experienced ServiceNow HAM/CMDB Consultant to deliver and optimise enterprise ServiceNow capabilities in the Sydney CBD. The role focuses on HAM, CMDB, Discovery and ITOM, partnering with infrastructure, IT operations and service management teams to enhance asset visibility, data accuracy and governance.

You will work with ITIL-aligned processes, collaborate with stakeholders, and contribute to dashboards and documentation to support continuous improvement and compliance

Qualifications

• Hands-on ServiceNow HAM and CMDB in enterprise environments.
• Experience with HAM, CMDB, Discovery and ITOM disciplines.
• Understanding of ITIL-aligned processes and governance.

Responsibilities

• Support the implementation and continuous improvement of ServiceNow HAM capabilities.
• Manage hardware assets lifecycle including procurement, deployment, and retirement.
• Maintain CMDB data quality and CI relationships across the estate.
• Configure and optimise Discovery schedules and patterns.
• Develop dashboards and metrics for asset management and CMDB health.

Skills

ServiceNow HAM

CMDB

Discovery

ITOM

ITSM

ITAM

ITIL

Job description

Intrinzic is seeking an experienced ServiceNow HAM/CMDB Consultant to deliver and optimise enterprise ServiceNow capabilities in the Sydney CBD. The role focuses on HAM, CMDB, Discovery and ITOM, partnering with infrastructure, IT operations and service management teams to enhance asset visibility, data accuracy and governance.

You will work with ITIL-aligned processes, collaborate with stakeholders, and contribute to dashboards and documentation to support continuous improvement and compliance