IT Asset Management Consultant

Accenture PLC; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Accenture Melbourne is seeking a strategic Senior IT Asset Management (ITAM) Consultant with ITSM integration expertise. This role focuses on architectural convergence, aligning asset data with service management to drive lifecycle economics and cost optimization.

You will design end-to-end HAM & SAM processes, ensure CMDB integrity, and embed FinOps into ITAM workflows, bridging IT operations, procurement, security, and finance to deliver tangible business value.

Qualifications

• Experience in IT Asset Management (SAM/HAM) with ITSM integration.
• Deep understanding of asset lifecycle economics and software licensing.
• Strong ITIL 4 knowledge, especially Change Enablement and Service Configuration.
• IAITAM certifications preferred; ITIL Foundations or higher required.
• Ability to map assets to business services with a platform-agnostic view.

Responsibilities

• Design, implement, and improve HAM & SAM end-to-end processes.
• Govern asset lifecycle from procurement to disposal with cost optimization.
• Lead software license audits, vendor true-ups, and renewals.
• Embed FinOps into ITAM to track cloud spend and costs vs. value.
• Integrate ITAM data into ITSM (Incident/Problem/Change/Request).
• Ensure CMDB integrity and relationships between assets and services.
• Collaborate with Procurement, IT Operations, Security, and Finance.

Skills

IT Asset Management

ITSM integration

Architecture mindset

Licensing models knowledge

Cloud FinOps

CMDB design/maintenance

Tools

ITIL/CMDB tooling

Software license management tools

Job description

Role Summary

We are seeking a strategic Senior IT Asset Management (ITAM) Consultant with strong IT Service Management (ITSM) integration expertise. This role is not just about tracking inventory or managing tickets; it is about architectural convergence. The ideal candidate will design and enforce strategies where asset data (financials, licensing, lifecycles) seamlessly drives service management, and where service consumption accurately dictates asset optimization. You will bridge the gap between IT operations and lifecycle economics, ensuring a single source of truth across the enterprise.

Key Responsibilities

• Strategic ITAM & Lifecycle Governance (Core)
  • Design, implement, and continuously improve end-to-end Hardware and Software Asset Management (HAM & SAM) processes.
  • Govern the lifecycle of all IT assets from procurement and deployment to retirement and disposal, ensuring cost optimization and compliance.
  • Lead software license compliance audits, vendor true-ups, and proactive contract renewals to mitigate financial and legal risks.
  • Embed FinOps principles into ITAM processes to track cloud spend, software utilization, and infrastructure costs against business value.
• ITSM Integration & Operational Convergence
  • Drive the integration of ITAM data into core ITSM processes (Incident, Problem, Change, and Request Management) to provide operational context.
  • Ensure that any IT change (e.g., provisioning new environments, application upgrades) automatically triggers the necessary ITAM workflows (license allocation, cost center tagging).
  • Partner with Service Owners to build asset governance directly into the service design and onboarding phases.
  • Architect and maintain the integrity of the Configuration Management Database (CMDB), ensuring accurate relationships between physical assets, software models, and the business services they support.
• Automation & Risk Mitigation
  • Identify opportunities to automate asset discovery, compliance reporting, and lifecycle state changes to reduce manual overhead.
  • Establish KPIs and metrics that reflect both asset utilization/compliance (ITAM) and service availability/reliability (ITSM).
  • Act as the primary liaison between Procurement, IT Operations, Security, and Finance teams to break down process silos.

Required Qualifications

• Experience: 7+ years of dedicated experience in IT Asset Management (SAM & HAM), with at least 3 years actively integrating ITAM with ITSM frameworks.
• Knowledge: Deep understanding of asset lifecycle economics, software licensing models (Oracle, Microsoft, IBM, SaaS), and cloud consumption metrics.
• Frameworks: Strong foundational knowledge of ITIL 4 practices (specifically Change Enablement, Service Configuration Management, and IT Asset Management).
• Certifications: IAITAM certifications (CHAMP, CSAM, CITAM) or equivalent are highly preferred. ITIL Foundations or higher is required.
• Skills: Exceptional architectural mindset with the ability to map physical/virtual infrastructure to business services. Platform-agnostic understanding of discovery tools and unified CMDB structures.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimise their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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