ServiceNow Developers

Nigel Frank International; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Nigel Frank International in Sydney is seeking a skilled ServiceNow Developer to design and deliver ITSM and HRSD solutions, from initial solution design through configuration, testing and deployment. The role combines hands-on platform development with resolving defects and performance issues, ensuring that ServiceNow applications meet business needs.

You will develop and maintain connections using REST, SOAP, IntegrationHub and MID Server, while applying knowledge of Service Portal and the

Qualifications

• Experience designing and delivering ITSM/HRSD solutions on ServiceNow.
• Hands-on platform development, testing and deployment.
• Knowledge of CMDB, Discovery, IntegrationHub and MID Server.

Responsibilities

• Design and deliver ITSM and HRSD solutions from requirements through deployment.
• Develop and maintain integrations using REST, SOAP, IntegrationHub and MID Server.
• Troubleshoot defects and performance issues and support testing and governance.
• Gather requirements and contribute to solution design across the platform.

Skills

ServiceNow development

REST integration

SOAP integration

IntegrationHub

MID Server

CMDB knowledge

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow CIS-ITSM

ServiceNow CIS-HRSD (desirable)

Tools

Service Portal

Discovery

Asset Management

Job description

The ServiceNow Developers will design and deliver ITSM and HRSD solutions that address business requirements, from initial solution design through configuration, testing and deployment. The role combines hands-on platform development with the practical work of resolving defects and performance issues, helping ensure that ServiceNow applications support the needs they were built to meet.

Integration work forms another part of the position. You will develop and maintain connections using REST, SOAP, IntegrationHub and MID Server, while applying knowledge of Service Portal and the wider ServiceNow platform architecture. Understanding of CMDB, Discovery and Asset Management is relevant to the surrounding platform environment. Throughout delivery, you will contribute to requirements gathering and solution design, then support testing and deployment. Troubleshooting application defects and performance issues will also be part of the work, with development standards and governance practices guiding how changes are delivered.

The required certifications are:

• - ServiceNow Certified System Administrator (CSA)
• - ServiceNow Certified Application Developer (CAD)
• - ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

An additional ServiceNow Certified Implementation Specialist – HRSD (CIS-HRSD) certification is noted as desirable. ITIL Foundation v4 and a relevant Certified Application Specialist certification are also preferred.

The role is permanent and hybrid, with three days a week on site. The specific location is determined by business requirements. No benefits information is provided.

This position is suited to an experienced developer who can take part in both the technical build and the delivery process, working across configuration, integrations, reporting and deployment. The work calls for a sound understanding of ServiceNow architecture and development practices, alongside the ability to investigate issues and apply platform capabilities to defined business needs.

The role is within the management consulting industry and the broader services sector.