Senior Servicenow Consultant – Itsm, Itom & Integrations (Nv1)

Elysium Digital; Melbourne; Sur place; AUD 150 000 - 200 000; Plein temps

Résumé du poste

Elysium Digital is seeking a Senior ServiceNow Technical Consultant to lead a large-scale transformation. You will work across platform configuration, workflow automation, service management, and integrations to deliver scalable ServiceNow solutions.

You will own technical outcomes from design through deployment, collaborating with architects, project teams and operations to ensure robust delivery. Security clearance and government-related experience are highly valued.

Qualifications

• Hands-on ServiceNow development and administration experience.
• Experience with ITSM processes, integrations and platform delivery.
• Knowledge of CMDB, Discovery and ITOM capabilities.

Responsabilités

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms, service catalog items and user-facing applications.
• Configure and support ITSM capabilities including Incident, Request, Change, Problem and Knowledge.
• Design and support integrations with REST, SOAP and IntegrationHub.
• Support CMDB, Discovery, Service Mapping and broader data management.
• Collaborate with analysts and stakeholders to translate requirements into solutions.
• Troubleshoot platform, integration and configuration issues.
• Support testing, release management and deployment across environments.

Connaissances

ServiceNow development

Administration

REST APIs

Integration Hub

ITSM

CMDB

Discovery

Workflow Automation

Stakeholder engagement

Formation

ServiceNow CSA

ITIL Foundation

CAD

Outils

ServiceNow ITOM

Flow Designer

REST

Description du poste

We are seeking an experienced Senior ServiceNow Technical Consultant to support the delivery of a large-scale ServiceNow transformation program within a complex enterprise environment.

This role is suited to a hands-on ServiceNow professional who can confidently work across platform configuration, workflow automation, service management processes, integrations and solution delivery. You will work closely with business stakeholders, architects, project teams and operational support teams to deliver scalable and maintainable ServiceNow solutions.

The successful candidate will bring a strong blend of technical capability, ServiceNow best practice knowledge and stakeholder engagement skills, with the ability to take ownership of technical outcomes from design through to deployment.

Key Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
• Configure and support ITSM capabilities, including Incident, Request, Change, Problem and Knowledge Management.
• Design and support integrations with internal and external platforms using REST, SOAP and IntegrationHub technologies.
• Support CMDB, Discovery, Service Mapping and broader platform data management requirements.
• Collaborate with business analysts and stakeholders to translate requirements into practical technical solutions.
• Troubleshoot and resolve platform, integration and configuration issues.
• Support testing, release management and deployment activities across multiple environments.
• Promote ServiceNow best practice, with a focus on configuration over customisation where appropriate.
• Contribute to technical documentation, knowledge transfer and continuous improvement initiatives.

Skills & Experience

Successful candidates will demonstrate:

• Strong hands-on ServiceNow development and administration experience.
• Practical experience with:
• ITSM
• Flow Designer
• Workflow Automation
• Employee Centre / Portal Solutions
• CMDB
• Discovery
• ITOM capabilities
• Experience building integrations using APIs, Integration Hub and third-party platforms.
• Understanding of CSDM and CMDB principles.
• Excellent troubleshooting and problem-solving skills.
• Ability to engage effectively with technical and non-technical stakeholders.

Highly regarded experience includes:

• ServiceNow ITOM
• Discovery and Service Mapping
• HRSD or Employee Centre
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• CMDB governance and Data Foundations
• ServiceNow platform migrations or transformation programs
• Federal Government or Defence environments

Certifications

Applicants should hold one or more of the following:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist Certifications (ITSM, Discovery, CMDB, HRSD, CSM, HAM, SAM or similar)
• ITIL Foundation or higher

Security Requirement

Applicants must hold an active NV1 Security Clearance as a minimum requirement.