ServiceNow Administrator

PRIMUS Global Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

PRIMUS Global Services is seeking a skilled ServiceNow Administrator based in Sydney, Australia. You will administer the ServiceNow platform, manage users, roles, and access, and configure forms, workflows, and catalogs. You will monitor health, perform upgrades, and ensure security best practices.

Responsibilities include CMDB health, data quality, integration work, incident/change/problem support, and producing documentation and SOPs for end users and administrators.

Qualifications

• Proficient in ServiceNow administration and platform upkeep.
• Experience delivering ITSM implementations and ongoing support.
• Familiarity with Service Portal, CMDB, Discovery and Integration Hub.
• Understanding of ACLs, User Criteria, Roles and security architecture.
• Experience integrating systems via REST or SOAP APIs.
• Solid grasp of ITIL processes and service operation concepts.

Responsibilities

• Administer and maintain the ServiceNow platform and associated applications.
• Perform user administration, role assignments, groups, and access management.
• Configure forms, workflows, UI policies, business rules, notifications, and catalogs.
• Monitor instance health, performance, and system integrations.
• Execute platform upgrades, patching, cloning, and release management activities.
• Manage CMDB health, data quality, and platform governance.
• Support Incident, Change, Problem, Request, and Service Catalog modules.
• Coordinate with developers and stakeholders for production deployments.
• Create platform documentation, SOPs, and knowledge articles.
• Ensure adherence to ServiceNow best practices and security standards.

Skills

Strong ServiceNow Administration

ITSM implementation

Service Portal, CMDB, Discovery, and I

ACLs, User Criteria, Roles, Security

REST/SOAP integrations

ITIL processes

Job description

• Administer and maintain the ServiceNow platform and associated applications.
• Perform user administration, role assignments, groups, and access management.
• Configure forms, workflows, UI policies, business rules, notifications, and catalogs.
• Monitor instance health, performance, and system integrations.
• Execute platform upgrades, patching, cloning, and release management activities.
• Manage CMDB health, data quality, and platform governance.
• Support Incident, Change, Problem, Request, and Service Catalog modules.
• Coordinate with developers and stakeholders for production deployments.
• Create platform documentation, SOPs, and knowledge articles.
• Ensure adherence to ServiceNow best practices and security standards.

Required Skills

• Strong ServiceNow Administration experience.
• Experience in ITSM implementation and support.
• Knowledge of Service Portal, CMDB, Discovery, and Integration Hub.
• Understanding of ACLs, User Criteria, Roles, and Security Architecture.
• Experience with REST/SOAP integrations.
• Good understanding of ITIL processes.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation Certification (v4 preferred)

Preferred Certifications

• ServiceNow Certified Implementation Specialist (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)