ServiceNow Developer – Secure Gov IT & AI-Driven Solutions

Pure Source Recruitment; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

Reason Group is an Australian business and technology services firm helping government and regulated enterprises become faster, safer, and simpler. We specialise in digital transformation, business improvement, technology delivery, and AI-enabled solutions that help organisations navigate complexity and deliver better outcomes.

The ServiceNow Developer designs, configures, develops and supports secure, scalable solutions on the ServiceNow platform.

Qualifications

• Hands-on ServiceNow development experience using relevant modules and platform capabilities.
• ServiceNow Certified System Administrator is desirable; Certified Application Developer or relevant implementation certifications are highly regarded.
• Experience with source control, automated testing, upgrades and agile delivery is desirable.
• Strong written and verbal communication skills, with the ability to work effectively with clients and colleagues.
• Sound judgement, initiative and the ability to manage competing priorities in a changing environment.
• A collaborative, respectful approach and willingness to support work beyond immediate responsibilities when needed.
• Commitment to quality, confidentiality, security, workplace policies and client compliance requirements.
• Curiosity about emerging technology and openness to using approved AI tools responsibly to improve outcomes.
• Advance your career working on meaningful and varied projects with great people.

Responsibilities

• Configure and develop ServiceNow applications, workflows, forms, integrations, scripts and automation.
• Translate approved requirements and solution designs into secure, maintainable technical components.
• Follow ServiceNow development standards and favour configuration and reusable patterns over unnecessary customisation.
• Complete unit testing, peer reviews, defect resolution and technical documentation.
• Support releases, upgrades, data migration, integration and production troubleshooting activities.
• Work collaboratively in agile delivery teams and communicate estimates, progress, dependencies and risks.
• Protect client information and comply with security, access and release controls.

Skills

ServiceNow development

ServiceNow certification

Source control

Automated testing

Agile delivery

Communication

Prioritisation

AI tools awareness

Tools

CI/CD tooling

Automation frameworks

Job description

Reason Group is an Australian business and technology services firm helping government and regulated enterprises become faster, safer, and simpler. We specialise in digital transformation, business improvement, technology delivery, and AI-enabled solutions that help organisations navigate complexity and deliver better outcomes.

The ServiceNow Developer designs, configures, develops and supports secure, scalable solutions on the ServiceNow platform.