Senior ServiceNow Developer: GRC/IRM & Automation

Cognizant; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cognizant is seeking an experienced ServiceNow Developer to design, build, and enhance ServiceNow solutions within a complex enterprise environment in Sydney, Australia. You will partner with stakeholders, architects, and delivery teams to deliver scalable, secure, and high-performance platform solutions, driving solution design, platform configuration, automation, and continuous improvement initiatives.

The role focuses on GRC/IRM modules, integration work, and delivering reusable components

Qualifications

• Proven experience as a ServiceNow Developer in enterprise-scale environments.
• Strong hands-on experience developing and configuring ServiceNow applications and workflows.
• Experience working with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, GRC, or IRM.

Responsibilities

• Design, configure, and enhance ServiceNow solutions aligned to business and operational requirements.
• Develop and maintain ServiceNow applications, workflows, forms, catalog items, business rules, notifications, and integrations.
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Configure and support ServiceNow modules, with a particular focus on Governance, Risk and Compliance (GRC) and Integrated Risk Management (IRM).
• Design and implement automated workflows that improve operational efficiency and reduce manual effort.
• Build and maintain integrations between ServiceNow and enterprise applications, databases, and third-party platforms.
• Develop reusable components, configuration templates, and platform standards that promote consistency and scalability.
• Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions.
• Support testing, deployment, and release activities across development, test, and production environments.
• Create and maintain technical documentation, configuration guides, and operational procedures.
• Work closely with architects and platform teams to ensure solutions align with enterprise architecture standards and security requirements.
• Contribute to continuous improvement initiatives through platform optimisation, automation opportunities, and adoption of ServiceNow best practices.

Skills

ServiceNow development

Workflow automation

Agile delivery

Communication

Problem solving

Tools

Flow Designer

IntegrationHub

REST APIs

SOAP services

CMDB

Job description

Cognizant is seeking an experienced ServiceNow Developer to design, build, and enhance ServiceNow solutions within a complex enterprise environment in Sydney, Australia. You will partner with stakeholders, architects, and delivery teams to deliver scalable, secure, and high-performance platform solutions, driving solution design, platform configuration, automation, and continuous improvement initiatives.

The role focuses on GRC/IRM modules, integration work, and delivering reusable components