ServiceNow Developers (AU Citizen with Security Clearance)

Accenture Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Accenture Australia is seeking an experienced ServiceNow Developer to design, build, and customize ServiceNow applications and integrations. You will work with cross-functional teams to deliver scalable solutions that align with business needs and ITIL processes.

The role requires strong scripting skills, familiarity with ITSM/ITOM/HRSD/CSM modules, and cooperation with stakeholders to gather requirements.

Qualifications

• Proficiency in ServiceNow scripting (JavaScript/GlideScript) and platform development.
• Experience with ITSM, ITOM, HRSD, CSM or SecOps modules is required.
• Knowledge of web technologies (HTML, CSS, XML) and REST/SOAP APIs.
• Familiarity with ITIL processes and governance is essential.
• Strong problem-solving and analytical abilities with good communication skills.

Responsibilities

• Design, develop, and customize ServiceNow applications and modules.

Skills

ServiceNow development

ITSM/ITOM/HRSD/CSM

HTML/CSS/XML

ITIL knowledge

Analytical thinking

Communication skills

Education

ServiceNow Certified Administrator

ServiceNow Certified Application Developer

Certified Implementation Specialist

Tools

REST APIs

SOAP APIs

SQL

Agile/Scrum

Job description

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com

About Accenture

We are seeking experienced professionals to join our team in as a ServiceNow Developer. The role involves working in a fast-paced environment, collaborating with cross-functional teams, and managing multiple projects simultaneously.

Responsibilities

• Design, develop, and customize ServiceNow applications and modules.
• Create and configure workflows, business rules, UI policies, client scripts, and other platform components.
• Develop custom applications and integrations using ServiceNow's scripting languages (e.g., JavaScript, Glide API).
• Perform regular platform upgrades and patches to ensure optimal performance and security.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Integrate ServiceNow with third-party tools and systems using APIs, web services, and other integration methods.
• Develop and maintain data integrations between ServiceNow and other enterprise systems.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with IT teams, project managers, and other developers to deliver solutions that meet business needs.
• Conduct unit testing, system testing, and user acceptance testing (UAT) for developed solutions.
• Create and maintain technical documentation, including design specifications, user guides, and training materials.
• Follow ServiceNow development best practices and coding standards.
• Ensure compliance with ITIL processes and organizational policies.

Required Skills and Qualifications

• Proficiency in ServiceNow development, including scripting (JavaScript, GlideScript, etc.).
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.
• Knowledge of web technologies (HTML, CSS, XML, REST/SOAP APIs).
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).
• Experience with Agile or Scrum methodologies.
• Knowledge of database concepts and SQL.

Australia Working Rights

• Australian Citizenship is mandatory for this role
• Due to the security requirement of the role NV1 Security clearance is a requirement.
• Candidates with Baseline clearance ready to move to NV1 Security level may be considered for the role.