ServiceNow Developer — Secure Defence ITSM/ITOM (TSPV)

NW Technology; Canberra; On-site; AUD 130,000 - 180,000; Full time

Job summary

NW Technology is seeking an experienced ServiceNow Developer to deliver end-to-end ITSM/ITOM solutions for Defence and government environments in Canberra. This hands-on role covers development, configuration, MID Server deployment, integrations and technical documentation on restricted networks.

You will collaborate with architects, project managers and client stakeholders to design robust, fit-for-purpose solutions that meet ISM, PSPF and TSPV security requirements, with a focus on secure,

Qualifications

• Active TSPV security clearance required.
• Minimum 2 years hands-on ServiceNow implementation across multiple project lifecycles.
• Strong ServiceNow ITSM experience (Incident, Problem, Change, CMDB, Service Catalogue).
• Strong ITOM experience (Discovery, Service Mapping, Event Management, MID Server).
• Experience with secure Defence or Federal Government environments.
• Experience integrating REST, SOAP, LDAP, and file-based interfaces.
• Experience deploying and troubleshooting MID Servers in segmented networks.
• Excellent stakeholder engagement and technical documentation skills.

Responsibilities

• Design and implement ServiceNow ITSM and ITOM solutions within secure environments.
• Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows.
• Configure Discovery, Service Mapping, Event Management and Orchestration capabilities.
• Deploy and troubleshoot MID Servers across segmented and restricted networks.
• Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding.
• Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders.
• Develop and execute unit, system integration and user acceptance testing.
• Support data migration, cutover and go-live activities.
• Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials.
• Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements.

Skills

ServiceNow

ITSM

ITOM

MID Server

REST

SOAP

LDAP

Security clearance

Defence/Gov exposure

Stakeholder engagement

Tools

MID Server tooling

Job description

NW Technology is seeking an experienced ServiceNow Developer to deliver end-to-end ITSM/ITOM solutions for Defence and government environments in Canberra. This hands-on role covers development, configuration, MID Server deployment, integrations and technical documentation on restricted networks.

You will collaborate with architects, project managers and client stakeholders to design robust, fit-for-purpose solutions that meet ISM, PSPF and TSPV security requirements, with a focus on secure,