Secure ServiceNow Developer – ITSM/ITOM (TSPV)

NW People Group Pty Ltd; Canberra; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Long term contract

Defence Environment

TSPV Required

Job summary

NW People Group Pty Ltd seeks an experienced ServiceNow Developer to deliver end-to-end ITSM and ITOM solutions for Defence and government environments in Canberra. The role involves hands-on development, MID Server deployment, integrations, testing and documentation across restricted networks.

The candidate must hold an active TSPV clearance with strong ServiceNow implementation experience and exposure to Defence or Federal Government projects.

Qualifications

• Active ServiceNow implementation experience.
• Experience across ITSM processes: Incident, Problem, Change, CMDB, Service Catalogue.
• Experience with ITOM: Discovery, Service Mapping, Event Management and MID Server.
• Experience in Defence or Federal Government environments is preferred.
• Active TSPV (Top Secret) clearance is required.

Responsibilities

• Design and implement ServiceNow ITSM and ITOM solutions in secure environments.
• Deliver workflows for Incident, Problem, Change, Request, CMDB, and Service Catalogue.
• Configure Discovery, Service Mapping, Event Management and Orchestration.
• Deploy and troubleshoot MID Servers across segmented networks.
• Develop ServiceNow functionality using JavaScript and platform scripting.
• Build integrations using REST, SOAP, LDAP, and file-based interfaces.
• Lead requirements workshops with technical and business stakeholders.
• Develop and execute unit, integration, and user acceptance testing.
• Support data migration, cutover and go-live activities.
• Produce solution designs, runbooks and knowledge-transfer materials.
• Ensure compliance with Australian Government ISM/PSPF and client security.

Skills

ServiceNow

ITSM

ITOM

JavaScript

GlideScript

REST

SOAP

LDAP

MID Server

System integration

Tools

Discovery

Service Mapping

Event Management

Orchestration

Job description

NW People Group Pty Ltd seeks an experienced ServiceNow Developer to deliver end-to-end ITSM and ITOM solutions for Defence and government environments in Canberra. The role involves hands-on development, MID Server deployment, integrations, testing and documentation across restricted networks.

The candidate must hold an active TSPV clearance with strong ServiceNow implementation experience and exposure to Defence or Federal Government projects.