ServiceNow Developer- TSPV

NW Technology; Canberra; On-site; AUD 130,000 - 180,000; Full time

Job summary

NW Technology is seeking an experienced ServiceNow Developer to deliver end-to-end ITSM/ITOM solutions for Defence and government environments in Canberra. This hands-on role covers development, configuration, MID Server deployment, integrations and technical documentation on restricted networks.

You will collaborate with architects, project managers and client stakeholders to design robust, fit-for-purpose solutions that meet ISM, PSPF and TSPV security requirements, with a focus on secure,

Qualifications

• Active TSPV security clearance required.
• Minimum 2 years hands-on ServiceNow implementation across multiple project lifecycles.
• Strong ServiceNow ITSM experience (Incident, Problem, Change, CMDB, Service Catalogue).
• Strong ITOM experience (Discovery, Service Mapping, Event Management, MID Server).
• Experience with secure Defence or Federal Government environments.
• Experience integrating REST, SOAP, LDAP, and file-based interfaces.
• Experience deploying and troubleshooting MID Servers in segmented networks.
• Excellent stakeholder engagement and technical documentation skills.

Responsibilities

• Design and implement ServiceNow ITSM and ITOM solutions within secure environments.
• Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows.
• Configure Discovery, Service Mapping, Event Management and Orchestration capabilities.
• Deploy and troubleshoot MID Servers across segmented and restricted networks.
• Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding.
• Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders.
• Develop and execute unit, system integration and user acceptance testing.
• Support data migration, cutover and go-live activities.
• Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials.
• Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements.

Skills

ServiceNow

ITSM

ITOM

MID Server

REST

SOAP

LDAP

Security clearance

Defence/Gov exposure

Stakeholder engagement

Tools

MID Server tooling

Job description

ServiceNow Developer - ITSM/ITOM | TSPV Clearance

We are seeking an experienced ServiceNow Developer to work with a global consulting firm to deliver end-to-end ServiceNow solutions within highly secure Defence and government environments.

Working across high-side and low-side networks, you will deliver secure ITSM and ITOM solutions within complex Defence and government environments in Canberra. This hands-on role will involve ServiceNow development, configuration, MID Server deployment, system integrations, testing and technical documentation across restricted and segmented networks. Candidates will require strong ServiceNow implementation experience, Defence or Federal Government exposure, and an active TSPV clearance. This is a hands-on project-delivery role where you will collaborate with architects, project managers and client stakeholders to deliver robust, fit-for-purpose solutions.

• Long term contract, Canberra, ACT Located
• Secure Defence Environment

Key Responsibilities

• Design and implement ServiceNow ITSM and ITOM solutions within secure environments
• Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows
• Configure Discovery, Service Mapping, Event Management and Orchestration capabilities
• Deploy and troubleshoot MID Servers across segmented and restricted networks
• Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding
• Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders
• Develop and execute unit, system integration and user acceptance testing
• Support data migration, cutover and go-live activities
• Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials
• Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements

Skills/ Experience Required:

• An active TSPV security clearance
• At least two years of hands-on ServiceNow, Microsoft Service Manager or BMC implementation experience across multiple project lifecycles
• Strong ServiceNow ITSM experience across Incident, Problem, Change, CMDB, Service Catalogue and Service Portal
• Strong ITOM experience, including Discovery, Service Mapping, Event Management and MID Server architecture
• Experience configuring and troubleshooting MID Servers within segmented network environments
• Strong knowledge of integration patterns, including REST, SOAP, LDAP and file-based integrations
• Experience working within Australian Defence or Federal Government environments
• Strong stakeholder engagement and technical documentation skills