ServiceNow Developer- TSPV

National Workforce; Canberra; On-site; AUD 166,000 - 240,000; Full time

Job summary

National Workforce seeks an experienced ServiceNow Developer to deliver ITSM/ITOM solutions in Canberra’s secure Defence and government environments. This hands-on role covers development, configuration, MID Server deployment, system integrations and testing across restricted networks.

Applicants must have a strong ServiceNow background, with Defence or Federal Government exposure and an active TSPV clearance.

Qualifications

• > Active TSPV security clearance.
• > At least two years of hands-on ServiceNow implementation experience across multiple project lifecycles.
• > Strong ServiceNow ITSM experience across Incident, Problem, Change, CMDB, Service Catalogue and Service Portal.
• > Strong ITOM experience, including Discovery, Service Mapping, Event Management and MID Server architecture.
• > Experience configuring and troubleshooting MID Servers within segmented network environments.
• > Strong knowledge of integration patterns, including REST, SOAP, LDAP and file-based integrations.
• > Experience working within Australian Defence or Federal Government environments.
• > Strong stakeholder engagement and technical documentation skills.

Responsibilities

• Design and implement ServiceNow ITSM and ITOM solutions within secure environments.
• Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows.
• Configure Discovery, Service Mapping, Event Management and Orchestration capabilities.
• Deploy and troubleshoot MID Servers across segmented and restricted networks.
• Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding.
• Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders.
• Develop and execute unit, system integration and user acceptance testing.
• Support data migration, cutover and go-live activities.
• Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials.
• Ensure solutions comply with Government ISM, PSPF and client security requirements.

Skills

ServiceNow

ITSM

ITOM

MID Server

REST

SOAP

LDAP

System integrations

Testing

Documentation

Tools

Discovery

Service Mapping

Event Management

MID Server

Job description

ServiceNow Developer - ITSM/ITOM | TSPV Clearance

We are seeking an experienced ServiceNow Developer to work with a global consulting firm to deliver end-to-end ServiceNow solutions within highly secure Defence and government environments.

Working across high-side and low-side networks, you will deliver secure ITSM and ITOM solutions within complex Defence and government environments in Canberra. This hands‑on role will involve ServiceNow development, configuration, MID Server deployment, system integrations, testing and technical documentation across restricted and segmented networks. Candidates will require strong ServiceNow implementation experience, Defence or Federal Government exposure, and an active TSPV clearance. This is a hands‑on project‑delivery role where you will collaborate with architects, project managers and client stakeholders to deliver robust, fit‑for‑purpose solutions.

• Long term contract, Canberra, ACT Located
• Secure Defence Environment

Key Responsibilities

• Design and implement ServiceNow ITSM and ITOM solutions within secure environments
• Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows
• Configure Discovery, Service Mapping, Event Management and Orchestration capabilities
• Deploy and troubleshoot MID Servers across segmented and restricted networks
• Build integrations using REST, SOAP, LDAP, file‑based interfaces and e‑bonding
• Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders
• Develop and execute unit, system integration and user acceptance testing
• Support data migration, cutover and go‑live activities
• Produce solution designs, as‑built documentation, runbooks and knowledge‑transfer materials
• Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements

Skills/ Experience Required:

• An active TSPV security clearance
• At least two years of hands‑on ServiceNow, Microsoft Service Manager or BMC implementation experience across multiple project lifecycles
• Strong ServiceNow ITSM experience across Incident, Problem, Change, CMDB, Service Catalogue and Service Portal
• Strong ITOM experience, including Discovery, Service Mapping, Event Management and MID Server architecture
• Experience configuring and troubleshooting MID Servers within segmented network environments
• Strong knowledge of integration patterns, including REST, SOAP, LDAP and file‑based integrations
• Experience working within Australian Defence or Federal Government environments
• Strong stakeholder engagement and technical documentation skills