Sales Representative

Ezytrail Caravan; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remuneration above award rate

Commission and incentive pool

Training on products and sales systems

Job summary

Ezytrail Caravan is seeking a driven Sales Representative for our Townsville, QLD branch. You will drive new sales, manage leads and quotes, and ensure order accuracy while delivering a seamless customer experience from enquiry to delivery.

You will work with the Branch Manager and team to achieve branch KPIs, maintain CRM data, and support warranty communications and post-sales activities, with opportunities for commissions and incentives.

Qualifications

• Proven sales experience in retail, caravan, camping or related sectors.
• Ability to follow quoting, CRM, and order accuracy requirements.
• Strong customer service standards and warranty communication knowledge.

Responsibilities

• Generate new sales and grow existing customer sales.
• Identify, follow up and convert leads into customers.
• Achieve sales KPIs, revenue targets and margin expectations.
• Promote Ezytrail products professionally to customers.
• Ensure quoting criteria and sales procedures are followed.
• Maintain accurate customer records, quotes, orders and revisions in CRM.
• Provide accurate sales forecasts and updates to Branch Manager.
• Assist in improving sales systems and processes.

Skills

Proven sales experience

Lead generation

CRM & quoting proficiency

Microsoft Office

Verbal & written communication

Customer-focused

Time management

Team collaboration

Professional presentation

Result-oriented

Tools

CRM system

Job description

Ezytrail - Sales Representative (Full Time) - Townsville, QLD

About the Role

The Sales Representative is responsible for supporting and driving sales activity within the nominated branch. This includes generating new sales, managing leads, converting customer opportunities, supporting quoting and CRM accuracy, and contributing to the achievement of branch sales KPIs.

The role works closely with the Branch Manager and branch team to ensure customers receive a seamless, professional and high-quality experience from enquiry through to delivery. The Sales Representative supports customer service, warranty communication, sales documentation, order accuracy and pre-delivery quality checks where required.

The Sales Representative contributes to branch growth by maintaining strong customer relationships, supporting sales systems and procedures, providing accurate forecasts and updates to the Branch Manager, and following Ezytrail processes with discipline and customer focus.

Reporting to the Branch Manager, you will work with the branch team, show set-up staff and Head Office to deliver a great experience for branch customers and prospective caravan buyers.

Key Responsibilities

• Generate new sales and support growth in existing customer sales.
• Identify, follow up and convert sales leads into customers.
• Achieve agreed sales KPIs, sales revenue targets and margin expectations.
• Promote Ezytrail products professionally to prospective and existing customers.
• Ensure quoting criteria and sales procedures are accurately followed.
• Maintain accurate customer records, lead updates, quotes, orders and revisions in the CRM or approved systems.
• Provide accurate sales forecasts and updates to the Branch Manager.
• Assist in improving sales systems, procedures and customer relationship management practices.

Customer Service & Warranty Support

• Support customer service activity and assist customers with warranty process communication.
• Work with the Branch Manager and branch team to ensure the customer experience is seamless, consistent and high quality.
• Ensure customers are aware of operating instructions, Ezytrail commitments, customer commitments and warranty process expectations.
• Identify customer feedback or service improvement opportunities and raise them through the branch.

Operations, QA & Handover Support

• Support branch operations with accurate production orders and new customer information.
• Quality check sales information, product details and revisions before delivery or handover.
• Provide information that assists the customer upon delivery of their purchase.
• Support accurate communication between Sales, Operations, Service and delivery functions.

Team, Reporting & Branch Support

• Follow Branch Manager direction and collaborate with the branch team.
• Provide sales updates, market insights and performance information when required.
• Contribute to training, customer education and consistent sales process improvement.
• Support Ezytrail values, branch culture and a whole-of-business approach to customer outcomes.

How Success Is Measured

• New sales and growth in existing customer sales are achieved.
• Sales revenue, sales margins and budget expectations are supported.
• Leads are followed up and converted in line with branch sales discipline.

Customer Experience & Warranty Support

• Customers receive accurate, timely and professional communication.
• Warranty process expectations are explained and supported appropriately.
• Customer service issues are identified early and escalated when required.

Sales Process & Operational Accuracy

• Quotes, CRM records, orders and revisions are accurate and complete.
• Sales information supports smooth production, delivery and handover.
• QA checks before delivery are completed where required.

About You

• Proven sales experience, preferably in retail, caravan, camping, automotive, wholesale or manufacturing environments.
• Well-developed sales skills with ability to generate leads, convert opportunities and manage customer relationships.
• Ability to follow quoting, CRM, sales process and order accuracy requirements.
• Strong understanding of customer service standards and warranty communication expectations.
• Proficiency in Microsoft Office and ability to use CRM or approved sales systems.
• Strong verbal communication, written communication and interpersonal skills.
• Customer-focused, proactive and professional in approach.
• Able to prioritise, time manage and follow up issues in a timely manner.
• Results-oriented, self-motivated and able to work within branch targets.
• High personal standards of honesty, integrity and professionalism.

What We Offer

• Full-time, permanent role based at our Townsville branch
• Remuneration above award rate
• Commission and incentive pool
• Supportive branch team and training on Ezytrail products, systems and sales processes