Service Transition Specialist | Remote & Flexible Work

Royal Automobile Club of Queensland; Queensland; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Roadside assistance

Employee discounts

Wellbeing programs

Flexible work options (weFLEX)

Job summary

RACQ is seeking a Service Transition Analyst to coordinate readiness activities and minimize operational risk as new services are deployed. You will work with delivery and operations teams to ensure change is transition-ready and supported in production.

You will identify readiness gaps, plan workshops, document handovers and validate support models, ensuring clear ownership and timely closure of actions.

Qualifications

• Experience in service transition, operational readiness or technology operations.
• Strong IT Service Management knowledge across incident, change, release, configuration and continuity.
• Ability to identify readiness requirements across complex technology environments before go-live.
• Experience coordinating technology implementations, migrations or go-live activities.
• Understanding of service information, asset and configuration management.
• Strong planning, facilitation and stakeholder-management skills.

Responsibilities

• Identify upcoming changes and assess operational impacts and requirements.
• Develop and coordinate operational readiness plans and activities.
• Facilitate planning workshops, knowledge transfer and operational handovers.
• Validate support models, documentation, monitoring and service information.
• Track actions, risks, dependencies and accountable owners through to completion.
• Support implementation, go-live, early-life support and transition closure.

Job description

RACQ is seeking a Service Transition Analyst to coordinate readiness activities and minimize operational risk as new services are deployed. You will work with delivery and operations teams to ensure change is transition-ready and supported in production.

You will identify readiness gaps, plan workshops, document handovers and validate support models, ensuring clear ownership and timely closure of actions.