Lead, Operational Readiness & Change Delivery

Royal Automobile Club of Queensland; Queensland; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Free roadside assistance from day one

Exclusive employee discounts across a

Wellbeing programs and resources

Flexible work arrangements (weFLEX)

Job summary

RACQ is seeking a Manager Operational Readiness to lead the capability across Technology, aligning delivery, business and operations teams for successful service transitions. You will establish readiness as a trusted partner and ensure ownership is clear throughout planning, implementation and review.

You’ll drive the readiness roadmap, coach teams and maintain visibility of the change pipeline, ultimately enabling smooth go-lives and sustainable operational outcomes for RACQ members and

Qualifications

• Demonstrated leadership in operational readiness or service transition.
• Experience leading delivery-focused teams across concurrent initiatives.
• Strong planning, stakeholder engagement and influencing capability.
• Ability to translate complex change into clear actions.
• Experience facilitating readiness workshops and go-live preparation.

Responsibilities

• Lead the Operational Readiness vision, strategy and roadmap.
• Develop a capable team through coaching and direction.
• Maintain visibility of the technology change pipeline and readiness.
• Coordinate readiness plans, handovers and transition activities.
• Facilitate collaboration across delivery and operational teams.
• Support implementation, early-life support and post-implementation reviews.
• Identify risks and drive actions to completion.
• Proactively identify emerging change and dependencies.

Skills

Operational readiness leadership

Delivery-focused leadership

Stakeholder engagement

Change management

Facilitation workshops

Planning and coordination

Influencing capability

Job description

RACQ is seeking a Manager Operational Readiness to lead the capability across Technology, aligning delivery, business and operations teams for successful service transitions. You will establish readiness as a trusted partner and ensure ownership is clear throughout planning, implementation and review.

You’ll drive the readiness roadmap, coach teams and maintain visibility of the change pipeline, ultimately enabling smooth go-lives and sustainable operational outcomes for RACQ members and